> Markdown version of [/jobs/ext/4085855-application-support-manager](https://www.wearedevelopers.com/jobs/ext/4085855-application-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Application Support Manager

- **Company:** AQA
- **Location:** Manchester, UK
- **Experience:** Expert
- **Salary:** £77,100.0 - £87,200.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Application Lifecycle Management, Live Connect (Windows), Microsoft Dynamics, Enterprise Software Applications, Workday
- **Published:** October 14, 2026
- **Apply:** https://www.totaljobs.com/job/application-support-manager/aqa-job108170176

## About the Role

You'll combine service leadership with a proactive customer mindset, using evidence to make decisions and helping others navigate competing priorities.

· demonstrable experience leading an enterprise application support or IT service management function, including internal teams and third-party partners

· expert applied knowledge of application management and governance, including audit, risk, resilience and continuity

· a practical understanding of ITIL and service management principles. ITIL certification is welcome but equivalent practical knowledge will also be considered

· knowledge of supporting cloud-based SaaS products, ideally including Dynamics 365, Power Platform, Workday or enterprise AI, or comparable platforms

· the ability to influence senior stakeholders, challenge constructively and improve supplier and service performance

## Description

This is a new senior leadership role with the freedom to shape how AQA supports and manages its enterprise applications. You'll move the function towards proactive service excellence, ensuring reliable, resilient and well-governed live services that give users the support they need. The portfolio includes Dynamics 365, Power Platform, Workday and enterprise AI, with scope continuing to grow.

You'll join the Enterprise Applications leadership team and lead the application support function. You'll bring together internal teams, service owners and suppliers, put governance and customer experience at the centre of live service and ensure new and changed applications can move smoothly into support.

In this role, you'll be responsible for:

· leading the application support function and developing its people, with clear expectations and a focus on continuous improvement

· defining and improving end-to-end support and application management processes across the portfolio

· keeping governance, audit, risk, resilience and continuity at the centre of live service

· providing proactive support and clear communications for system users and citizen developers

· planning demand, priorities, capacity and the right blend of internal and third-party resources

· holding suppliers to account for quality, value, pace, risk and agreed outcomes

· designing support models for new applications and ensuring effective transition from change delivery into live service