> Markdown version of [/jobs/ext/4086154-2nd-line-it-support](https://www.wearedevelopers.com/jobs/ext/4086154-2nd-line-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 2nd Line IT Support

- **Company:** Reed
- **Location:** London, UK
- **Salary:** £31,183.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, System Center Configuration Manager, Software Deployment
- **Published:** October 31, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5946831924

## About the Role

* Enhanced DBS with Updates Service preferred

## Description

* Provide second-line support to users across the school.
 * Troubleshoot hardware, software, network and system issues.
 * Support and administer Microsoft 365, Windows and Active Directory environments.
 * Assist with SCCM administration, software deployments and device management.
 * Work with the IT Manager on infrastructure-related tasks and projects.
 * Support, mentor and guide junior IT staff.
 * Manage and resolve escalated service desk tickets.
 * Maintain accurate documentation and technical records.
 * Provide excellent customer service to end users.

Technologies:

 * Active Directory
 * Hardware
 * Support
 * Microsoft 365
 * Network
 * Windows
 * Office 365, We have an opportunity for a second-line IT Support Engineer to join a busy IT team in a school environment in Peterborough. The role is onsite, on a three-month contract, at £17.01 per hour. Working closely with our IT Manager, you will provide day-to-day technical support across the organisation and help ensure staff and students receive a high-quality IT service.