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# Mechanical Engineering Product Support Specialist

- **Company:** HYDAC Technology Corp.
- **Location:** Bethlehem, PA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Spreadsheets, Databases, Project Management Software, SAP (Applications)
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2b886e152e152f50

## About the Role

Key skills and attributes include:

 * Travel up to 25% of the time.
 * Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
 * Ability to write reports, business correspondence, and procedure manuals.
 * Ability to effectively present information and respond to questions from groups of manager, client, customers and the general public.
 * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
 * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
 * Knowledge of Database software, Development software, Internet software, Project Management software, Spreadsheet software and Word Processing software.
 * Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
 * Ability to apply concepts to basic algebra and geometry.
 * Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
 * Customer Service: Responds promptly to customer needs; Responds to requests for assistance
 * Self-Starter and Motivator: Able to develop effective relationships with distributors, regional sales managers, and customers.
 * Must be able to read, write, speak, and comprehend english.
 * Oral Communication: Speaks clearly and persuasively in positive and negative situations.
 * Written Communication: Writes clearly and informatively.

To be considered for the Product Support Specialist role, you must have the following minimum qualifications:

 * Associate's degree in mechanical engineering is preferred.

## Description

The Product Support Specialist will be required to provide technical support for assigned projects, processes or product lines.

You will make an impact in this role by:

 * Develop a thorough knowledge of the product line.
 * Provide technical support both internally and to outside contacts.
 * Provide liaison between the customer and sales support.
 * Develop and support training on products and applications.
 * Update distributors an Regional Sales Managers on product line changes.
 * Coordinate with German products and counterparts.
 * Maintain price lists and literature.
 * Complete price and technical analysis.
 * Use SAP to generate necessary reports.
 * Participate in continual improvement initiatives.
 * Prepare price quotations.
 * Other duties as assigned.