> Markdown version of [/jobs/ext/4087532-it-service-desk-technician-remote-support-field-service-temp-to-hire-ca-co-sc-or-fl](https://www.wearedevelopers.com/jobs/ext/4087532-it-service-desk-technician-remote-support-field-service-temp-to-hire-ca-co-sc-or-fl). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Technician - Remote Support/Field Service | Temp to Hire [CA, CO, SC or FL] - **Company:** LIGHTHOUSE - **Location:** United States (Remote available) - **Salary:** $41,600 - $62,400 - **Contract:** Temporary contract - **Skills:** Software Suite, Complex Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Network Topologies, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Network Troubleshooting, Network Diagnostics, Remote Desktop Services, Remote Service Software, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Wireless Networks, Zoho Office Suite, Connectivity Problems, Peripherals, Laptops - **Published:** October 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cfe64fe04a08e1e8 ## About the Role * Proven experience supporting and troubleshooting Cisco Meraki networking equipment (access points, switches, security devices) * Hands-on experience with the Cisco Meraki Dashboard for monitoring and troubleshooting * Ability to mentally map network topology and verbally guide on-site personnel through troubleshooting steps * Solid understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless networking concepts * Experience with ticketing systems; familiarity with Zoho Desk strongly preferred * Comfort using remote support tools such as Remote Desktop and Zoho Assist * Working knowledge of endpoint hardware: desktops, laptops, printers, docking stations, and peripherals * Strong documentation habits for incidents, resolutions, and procedures * Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical audiences * Familiarity with the Zoho software suite (Cliq, Sheet, Writer, etc.) is a plus, This temp-to-hire position offers the opportunity to demonstrate your technical skills, gain valuable experience with enterprise-grade networking tools, and transition into a long-term role with a team that values technical excellence and great customer service. ## Description In addition to providing remote technical support, this position may require occasional travel to on-site projects on an as-needed basis to assist with installations, troubleshooting, and other technical support requirements. The successful candidate will also be cross-trained in dispatching, providing support with technician scheduling, service coordination, and communication to help ensure efficient daily operations. This is a great opportunity for someone looking to grow into a permanent role within a collaborative IT environment. What You'll Do * Support and troubleshoot Cisco Meraki networking equipment, including wireless access points, switches, and security appliances * Monitor devices and diagnose network issues using the Cisco Meraki Dashboard * Visualize network topology and clearly communicate troubleshooting steps to technicians or "smart hands" on-site to resolve complex network issues * Apply strong working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless networking to identify and resolve connectivity problems * Manage and track support requests through a ticketing system, ensuring timely updates and resolutions (Zoho Desk experience preferred). * Perform remote troubleshooting using tools such as Remote Desktop and Zoho Assist * Support and maintain endpoint hardware, including desktops, laptops, printers, docking stations, and peripherals * Document incidents, resolutions, and technical procedures clearly and accurately * Provide friendly, professional support to both technical and non-technical users, translating technical issues into clear, understandable terms * Utilize the Zoho software suite (Cliq, Sheet, Writer, etc.) for daily communication, documentation, and collaboration, You'll also have the opportunity to broaden your experience through on-site project work and cross-training in dispatching, giving you exposure to both technical support and day-to-day service operations. For the right candidate, there may be an opportunity to transition into a long-term hybrid Service Desk/Remote Support position, with responsibilities that may include occasional on-site project support and dispatching coverage as business needs require. Schedule: This position is expected to maintain general working hours of 8:00 AM to 5:00 PM Eastern Time (ET) to support business operations and coordinate with customers and field technicians across time zones.