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# Software Support Analyst

- **Company:** MICROWEST SOFTWARE SYSTEMS, INC.
- **Location:** San Diego, CA, United States
- **Salary:** $60,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Application Performance Management, Databases, Issue Tracking Systems, Networking Basics, Remote Service Software, Software Systems, SQL Databases, Software Troubleshooting, Information Technology
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=541342d55dc5540b

## About the Role

MicroWest Software Systems, Inc. is seeking a detail-oriented Software Support Analyst to assist users with software-related issues, troubleshoot technical problems, and maintain reliable application performance. The ideal candidate will have strong analytical skills, clear communication, and the ability to investigate issues and provide effective technical solutions., * Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

 * Understanding of software applications, operating systems, and basic networking.
 * Strong troubleshooting, analytical, and problem-solving skills.
 * Ability to communicate technical information clearly to nontechnical users.
 * Good organizational skills and attention to detail.
 * Ability to manage multiple support requests and work collaboratively.

Preferred Skills

 * Experience in software support, help desk operations, or technical customer service.
 * Familiarity with ticketing systems and remote support tools.
 * Basic knowledge of databases, SQL, and application logs.
 * Experience documenting technical issues and following support procedures.

## Description

* Respond to user questions and provide software support.
 * Troubleshoot application errors, system issues, and access problems.
 * Investigate reported bugs and document findings.
 * Assist with software installation, configuration, updates, and testing.
 * Track support requests and maintain accurate issue records.
 * Collaborate with developers and technical teams to resolve complex problems.
 * Prepare user instructions and technical support documentation.
 * Identify recurring issues and recommend improvements to support processes.