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# Tier 2 IT Technician - MSP

- **Company:** The Turning Point
- **Location:** Tempe, AZ, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Windows Servers, Networking Basics, Routing, Windows PowerShell, Microsoft SharePoint, Virtual Local Area Networks, Firewalls (Computer Science), Microsoft InTune, Information Technology, Gsuite, Firewall Services Module, SentinelOne Expertise, Cisco
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d1cec2778454c2ae

## About the Role

* 3+ years of hands-on IT experience, with at least some at Tier 2 level or above (MSP experience strongly preferred)
 * At least one migration you personally owned: tenant, mailbox, AD/Entra, server or firewall
 * Solid networking fundamentals; you can explain how you'd track down a VLAN or firewall rule problem
 * Working knowledge of Microsoft 365 and Entra ID administration
 * Clear written and verbal communication with non-technical clients
 * Reliable transportation for client site visits

Nice to Have

 * UniFi experience
 * PowerShell scripting
 * Microsoft, CompTIA or Cisco certifications
 * EDR/MDR tools (SentinelOne, Huntress or similar), * How many years of hands-on IT experience do you have at Tier 2 level or above? This role requires at least 3 years of IT experience.

## Description

Turning Point IT is a managed service provider in Tempe supporting businesses across the Phoenix area. We're hiring a Tier 2 technician to take escalated tickets from our Tier 1 team, own them to resolution, and run client projects such as Microsoft 365 migrations, server replacements and network upgrades.

This is not an entry-level help desk role. You'll be expected to work problems on your own, document what you did, and explain it clearly to clients and the team.

What You'll Do

 * Take escalations from Tier 1 and own them to resolution, finding the root cause and not just the symptom
 * Troubleshoot networks: VLANs, ACLs/firewall rules, routing, DHCP/DNS, site-to-site and client VPN
 * Administer Microsoft 365: Exchange Online, Entra ID, Intune, Conditional Access, MFA, SharePoint and Teams
 * Plan and execute migrations: mailbox and tenant (including Google Workspace to M365), on-prem AD to Entra, Windows Server
 * Deploy and configure firewalls, switches and wireless
 * Support endpoint security and backup platforms
 * Work onsite at client locations around the Valley as needed
 * Document your work in our ticketing system and knowledge base