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# IT Client Support Specialist II

- **Company:** University of Central Florida
- **Location:** Alafaya, FL, United States
- **Experience:** Experienced
- **Salary:** $48,526.0 - $49,067.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Dynamic Host Configuration Protocol, Desktop Computing, System Center Configuration Manager, Productivity Software, Peripherals, Microsoft InTune, Computer Equipment, Casper Suite, Servicenow
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f96eebd7ac7a1dea

## About the Role

High School Diploma or Equivalent and 6+ years of relevant experience or a Bachelor's degree and 2+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) ., * Experience providing technical support for desktop hardware, software applications, and end-user technology services.

 * Experience troubleshooting and resolving customer technology issues in a professional environment.
 * Strong customer service, communication, and problem-solving skills.
 * Ability to work effectively in a fast-paced, team-oriented support environment.
 * Experience using Microsoft Windows operating systems and common productivity applications.
 * Experience working in technology support, service desk, or client services environment.
 * Experience supporting technology lending programs, inventory management, or equipment checkout services.
 * Familiarity with Microsoft Intune, Active Directory.
 * Experience with utilizing ServiceNow or similar IT service management platforms.
 * Experience creating technical documentation, knowledge base articles, and user training materials. Experience training, mentoring, or leading employees or part-time staff.
*

## Description

* Provide direct technical support for hardware, software, and technology-related issues through walk-in, phone, email, virtual, and desk-side support channels.
 * Configure, install, troubleshoot, and maintain computers, peripherals, software applications, and university-supported technologies.
 * Support and administer endpoint management tools, including Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), Active Directory, Jamf, and DHCP.
 * Assist with the daily operations of technology lending services, ensuring equipment is properly distributed, maintained, and supported.
 * Provide leadership and guidance to student employees and assist with onboarding, training, coaching, and operational support as directed.
 * Create and maintain knowledge base articles, technical documentation, procedures, and user support resources.
 * Educate users on university technologies, software applications, and equipment usage to promote technology adoption and self-service support.
 * Serve as a backup for test scoring operations, including support for Scantron systems and Student Perception of Instruction (SPoI/SPI) survey processes.
 * Utilize ServiceNow to support incident, request, change, and problem management processes while meeting established service level objectives.
 * Participate in mission-essential and emergency support activities, including occasional after-hours, weekend, holiday, or campus closure support as needed.