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# IT Onsite Technician

- **Company:** Hemmersbach Nordamerika
- **Location:** Kuna, ID, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Software Engineering
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=56de139c15903c6b

## About the Role

* Entry-level experience or up to 2 years in IT support, desktop support, or help desk functions
 * Basic knowledge of Windows OS, Microsoft Office, and standard end-user systems
 * Ability to troubleshoot basic hardware and software issues
 * Strong communication and customer service mindset
 * Ability to follow process, document work, and learn quickly
 * Familiarity with ticketing systems or service request tools preferred
 * Ability to work independently and as part of a team

## Description

Provide onsite IT support for desktops, laptops, and peripherals

 - Troubleshoot and resolve basic hardware and software issues

 - Log, track, and update tickets using standard ticketing systems

 - Support installations, configurations, and device setups

 - Assist with deployments, rollouts, and user onboarding activities

 - Maintain accurate service records, inventory, and documentation

 - Escalate complex issues to L2 or senior technicians

 - Communicate effectively with clients, team members, and management

 - Ability to lift up to 50 lbs and travel as needed based on customer demand