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# Tech-Savvy? Join a Brilliant School IT Team in Dorset as a 2nd Line Support Technician!

- **Company:** Marchant Recruitment
- **Location:** Poole, UK
- **Experience:** Experienced
- **Salary:** £31,540.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, System Configuration, Desktop Computing, Network Troubleshooting, Network Connections, Information Technology, Laptops, User Accounts
- **Published:** October 31, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5947245220

## About the Role

An established and well-resourced school in Poole is looking for a confident and technically capable 2nd Line IT Support Technician to join its IT department. This is a fantastic opportunity for someone who enjoys troubleshooting, working with technology and providing hands-on technical support., * Previous experience in an IT support or technical support role.

 * Experience providing 2nd line support is highly desirable.
 * Good knowledge of Windows, Microsoft 365 and networking.
 * Strong troubleshooting and problem-solving skills.
 * Excellent communication skills and a helpful approach to user support.

School-based IT experience would be advantageous.

An enhanced DBS check will be required in line with the role.

## Description

You will provide technical assistance across the school, helping ensure that staff and pupils have access to reliable IT systems and equipment.

Responsibilities will include:

 * Providing 1st and 2nd line technical support for staff and pupils.
 * Diagnosing and resolving hardware, software and network issues.
 * Installing, configuring and maintaining computers, laptops and printers.
 * Supporting Microsoft 365, Windows environments and user accounts.
 * Assisting with network connectivity, servers and system updates.
 * Maintaining IT equipment records and documenting technical issues.