> Markdown version of [/jobs/ext/4088958-ict-support-analyst](https://www.wearedevelopers.com/jobs/ext/4088958-ict-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# ICT Support Analyst

- **Company:** Lancashire County Council
- **Location:** Preston, UK (Remote available)
- **Salary:** £26,016.0 - £26,847.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, IOS Applications, Microsoft Azure, Business Systems, Cyber Security, System Configuration, Digital Technology, Oracle Fusion Middleware, Data Logging, Microsoft InTune, Servicenow
- **Published:** October 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f29b517d82dc3649

## About the Role

We are looking for someone with excellent customer service skills, a positive attitude and an interest in technology. You will be able to demonstrate:

 * Good communication and interpersonal skills.
 * Strong troubleshooting and problem-solving abilities.
 * The ability to manage and prioritise a varied workload.
 * An organised and methodical approach to work.
 * The ability to work independently and as part of a team.
 * Experience or an understanding of supporting end users in a digital or ICT environment.
 * A willingness to learn and develop new technical skills.
 * An understanding of digital security principles and good IT practices.
 * Experience configuring and supporting devices, software and digital systems would be advantageous. Awareness of ITIL principles or service management practices would be desirable.
*

Technologies you may support

The role offers exposure to a wide range of technologies and business systems, including:

 * Microsoft 365, Active Directory, Azure, Intune and Endpoint Management.
 * Oracle Fusion and Liquid Logic applications.
 * ServiceNow and other corporate business applications.
 * Windows 10 and Windows 11 devices.
 * Android and iOS mobile devices.
 * Printing, scanning and other end-user technologies. Digital services used across Lancashire County Council and partner organisations.
*

## Description

We have an exciting opportunity for a new team member to join our frontline Digital User Experience Service, supporting Lancashire County Council and partner organisations.

As an ICT Support Analyst, you will provide first-class technical support and customer service, helping users access and make the best use of the council's digital services. You will be part of a busy and supportive team, handling a wide range of technical queries and service requests while working closely with colleagues across Digital Services.

What you'll be doing

 * Providing technical support to customers through digital, email, telephone and face-to-face channels.
 * Diagnosing and resolving a range of hardware, software and device-related issues.
 * Logging, tracking and managing incidents and service requests using IT Service Management processes.
 * Setting up and configuring new devices and software in line with council standards and security requirements.
 * Supporting the maintenance and smooth running of digital systems.
 * Working with colleagues across Digital Services to identify, investigate and resolve technical issues.
 * Following ITIL-based processes for Incident, Problem and Change Management.
 * Providing a professional, responsive and customer-focused service to users.
 * Escalating more complex technical issues to senior analysts when required. Contributing to service improvements and continuous learning within the team.
*