> Markdown version of [/jobs/ext/4089097-it-technical-support_5834690_187](https://www.wearedevelopers.com/jobs/ext/4089097-it-technical-support_5834690_187). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Technical Support_5834690_187

- **Company:** Hays plc
- **Location:** Bristol, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Application Lifecycle Management, Microsoft Office, Microsoft Software, Windows PowerShell, Microsoft SharePoint, User Administration
- **Published:** October 28, 2026
- **Apply:** https://www.hays.co.uk/job-detail/it-technical-support-5834690-187-bristol_4820338

## About the Role

* Experience working in an IT Support, Application Support, or Service Desk environment.
 * Knowledge of Microsoft Office applications, including Word, Excel, Teams, and SharePoint.
 * Experience investigating technical issues and following documented support procedures.
 * Ability to manage and prioritise incidents and service requests effectively.
 * Strong communication, organisational, and problem-solving skills.
 * Ability to work on-site in Bristol on a full-time basis.

Desirable experience includes:

 * Familiarity with ITIL 4 processes and best practices.
 * Understanding of Active Directory and user access management.
 * Experience using PowerShell for administration or automation tasks.
 * Previous experience with Remedy or similar service management tools.

What you'll get in return

You'll have the opportunity to work with a leading global technology organisation, gain experience within a structured application support environment, and further develop your technical knowledge across Microsoft technologies and service management processes. You'll join a supportive team, work on a variety of technical issues and requests, and contribute to the delivery of a critical support service.

## Description

Your new company

You'll be joining a globally recognised technology organisation, supporting a key application management and support function based in Bristol (BS34 8JH). Working within a collaborative seven-person team, you'll play an important role in ensuring technical issues and service requests are managed efficiently within a structured support environment.

Your new role

As an IT Technical Support Analyst, you will be responsible for managing a queue of incidents, service requests, and changes through Remedy. You'll investigate reported technical issues, complete standard support activities in line with documented procedures, and provide day-to-day application support within a predominantly Microsoft-based environment. More complex incidents will be escalated to senior members of the team where appropriate.

This is a fully on-site position in Bristol, with no remote work available. Due to security requirements, applicants must be UK nationals and have a minimum of five years' UK residency.

What you'll need to succeed

To be successful in this role, you should have:

 * Experience working in an IT Support, Application Support, or Service Desk environment.
 * Knowledge of Microsoft Office applications, including Word, Excel, Teams, and SharePoint.
 * Experience investigating technical issues and following documented support procedures.
 * Ability to manage and prioritise incidents and service requests effectively.
 * Strong communication, organisational, and problem-solving skills.
 * Ability to work on-site in Bristol on a full-time basis.

Desirable experience includes:

 * Familiarity with ITIL 4 processes and best practices.
 * Understanding of Active Directory and user access management.
 * Experience using PowerShell for administration or automation tasks.
 * Previous experience with Remedy or similar service management tools.

What you'll get in return

You'll have the opportunity to work with a leading global technology organisation, gain experience within a structured application support environment, and further develop your technical knowledge across Microsoft technologies and service management processes. You'll join a supportive team, work on a variety of technical issues and requests, and contribute to the delivery of a critical support service.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4820338 - Pardeep