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# Azure qualified Technical Support Engineer - Investment Banking - VIP Support

- **Company:** Global Technology Solutions Ltd.
- **Location:** Watford, UK
- **Experience:** Experienced
- **Salary:** £67,600.0 - £71,500.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Excel, Microsoft Windows, Active Directory, Apple IOS, Microsoft Azure, Microsoft Outlook, Desktop Computing, Microsoft PowerPoint, Microsoft Copilot, Peripherals, Microsoft InTune, Microsoft Onedrive, Deployment Automation, Apple Business Manager, Laptops, Servicenow
- **Published:** October 31, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=3042235280-2

## About the Role

Are you a technically strong, hands-on Desktop Support Engineer with experience supporting Fund Managers, Front Office teams and VIP users within Financial Services?

We have an excellent opportunity for an experienced Desktop Support Engineer to join a prestigious financial services environment in Central London, delivering high-quality, white-glove IT support to senior stakeholders and demanding business users.

We're looking for someone who is proactive, technically confident, professional and genuinely hands-on - someone who takes ownership, thrives under pressure and knows how to deliver exceptional VIP support.

The Role

You'll provide face-to-face, desk-side and floor-walking support to Fund Managers, senior executives and Front Office users, troubleshooting everything from desktop and Microsoft 365 issues to mobile devices, endpoint management and meeting room technology.

This is a fast-paced, high-visibility role where technical expertise, excellent communication and outstanding customer service are essential.

What We're Looking For

 * 5+ years' Desktop / End-User Support experience across 1st-3rd Line.
 * 3+ years' Financial Services experience, ideally Investment Banking or Asset Management, supporting Fund Managers, Front Office or VIP users.
 * Microsoft Azure certification and a minimum of 2 years' hands-on Azure experience.
 * Strong Microsoft Intune, Apple Business Manager (ABM) and iOS/iPadOS management experience.
 * Windows Autopilot - device enrolment, configuration, deployment and troubleshooting.
 * Microsoft 365 - strong support skills across Outlook, Teams, Excel, PowerPoint, OneDrive and Copilot.
 * Desktop & Hardware Support - Dell laptops/desktops, docking stations, Windows builds, Apple devices and peripherals.
 * Infrastructure & Security - working knowledge of Active Directory, Entra ID, Exchange Admin Center, ServiceNow, Zscaler, Proofpoint and Microsoft Defender.
 * Meeting Room & AV Support - hands-on experience supporting Microsoft Teams meeting rooms, video conferencing, AV equipment and mobile devices is essential.
 * VIP / Executive Support - proven ability to support senior, demanding users professionally, with excellent communication and incident ownership.

What Will Make You Stand Out?

We're particularly interested in engineers who:

 * Are technically strong and hands-on, with excellent troubleshooting skills.
 * Have supported Fund Managers, senior executives or Front Office teams within Financial Services.
 * Take a proactive, ownership-driven approach and see incidents through to resolution.
 * Can work independently, remain calm under pressure and deliver a premium, white-glove service.
 * Have excellent interpersonal skills and maintain a smart, professional appearance.
 * Speak French - advantageous, but not essential., If you're an experienced, Azure-certified Desktop Support Engineer with a strong Financial Services background, excellent VIP support skills and a genuine passion for delivering first-class technical support, we'd love to hear from you.