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# IT Support Technician

- **Company:** OFFSHORE HCL GLOBAL SYSTEMS INDIA PRIVATE LIMITED
- **Location:** Nashville, TN, United States
- **Salary:** $56,160.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** LTE (Telecommunication), Access Network, Active Directory, Apple IOS, System Configuration, Web Browsers, Virtual Private Networks (VPN), Network Troubleshooting, Network Connections, Remote Service Software, Cisco WebEx, Wi-Fi Technology, Remote Desktop Protocol (RDP), ServiceNow IT Service Management, Connectivity Problems, Cisco, Servicenow
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=32d0fbf2ac6d00c1

## About the Role

* Strong customer service, communication, and problem-solving skills.
 * Ability to troubleshoot technical issues and support end users effectively.
 * Ability to manage multiple support requests and prioritize tickets.
 * Ability to lift at least 50 pounds as required for hardware deployment.
 * Must be local to Nashville, TN, or a reasonably close surrounding area.
 * Ability to work onsite during the scheduled shift., * Previous IT call center or service desk experience.
 * Experience with Active Directory and user account administration.
 * Knowledge of printer administration and troubleshooting.
 * Experience supporting iOS devices, including iPhones and iPads.
 * Familiarity with VPN, Wi-Fi, LTE, and network troubleshooting.
 * Experience with Microsoft Teams, Cisco WebEx, and remote support tools.
 * Experience using ServiceNow or other IT ticketing systems.
 * Experience with hardware setup, deployment, and end-user technical support.

Ideal Candidate

The ideal candidate is dependable, service-oriented, and comfortable handling IT support calls while troubleshooting hardware, software, account access, printer, and network issues. Candidates with hands-on service desk experience and strong customer service skills are encouraged to apply.

## Description

We are seeking a customer-focused and technically skilled Service Desk Personnel to provide IT support, troubleshoot technical issues, manage service tickets, and assist users with hardware, software, network connectivity, and account access.

The ideal candidate should have strong customer service skills, troubleshooting abilities, and experience supporting IT users in a service desk or IT call center environment., * Handle incoming IT support calls, with a volume of up to 30 calls per day.

 * Troubleshoot printer issues, including local printers and server print queues.
 * Manage Active Directory tasks, including navigating organizational units (OUs), looking up user attributes, resetting passwords, and unlocking accounts.
 * Set up, configure, troubleshoot, and deploy iPhones and iPads.
 * Assist users with Apple account resets, network settings, and device backup and restoration.
 * Support video conferencing tools, including Cisco WebEx, Microsoft Teams, and Cisco Presence video solutions.
 * Troubleshoot network connectivity issues involving VPN, LTE, Wi-Fi, and internal or external network access.
 * Resolve application issues related to account permissions, compatibility settings, browsers, and installed applications.
 * Provide remote technical support using MSRA, Remote Desktop Protocol (RDP), Microsoft Teams, and WebEx.
 * Assist with hardware deployment and configuration.
 * Use ServiceNow for ticket management, assignment, tracking, and resolution.
 * Maintain accurate ticket documentation and communicate technical solutions clearly to users.
 * Perform other IT support duties as assigned.