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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Google Workspace Engineer II - **Company:** University of Central Florida - **Location:** Alafaya, FL, United States - **Salary:** $64,518.0 - $72,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Automation of Tests, Microsoft Online Services, Collaborative Software, System Configuration, Multi-Factor Authentication, Microsoft Exchange Server, Windows PowerShell, Microsoft SharePoint, Single Sign-On, User Provisioning Software, Data Storage Management, Microsoft Power Automate, Google Drive, Microsoft Onedrive, Script Language, Gsuite, Google Meet, Servicenow - **Published:** October 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=007121dace973b89 ## About the Role Bachelor's degree and 2 years of relevant experience; or High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) ., * Experience administering Google Workspace and/or Microsoft 365 environments, including user and group management, licensing, email services, collaboration platforms, storage management, and security configuration. * Experience supporting enterprise productivity and collaboration services such as Gmail, Google Drive, Google Meet, Microsoft Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive, including troubleshooting access, sharing, synchronization, and mail flow issues. * Knowledge of identity and access management concepts, including Single Sign-On (SSO), provisioning/deprovisioning, directory services, multifactor authentication (MFA), and role-based access controls. * Experience managing service requests, incidents, and changes through an IT service management platform such as ServiceNow, with demonstrated ability to document troubleshooting activities and communicate effectively with customers and technical teams. * Experience developing or maintaining automation scripts and workflows using tools such as PowerShell, Google Apps Script, Power Automate, or similar platforms to improve operational efficiency and service delivery. * Relevant industry certifications such as Google Workspace Administrator, Microsoft 365 Certified: Administrator Associate, Microsoft Fundamentals certifications, ITIL Foundation, or equivalent credentials are preferred. * undefined Special Instructions to the Applicants: The anticipated salary for a well-qualified candidate is $72,000. The final determination of a successful candidate's starting salary will vary based on several factors, including education and relevant experience. The anticipated pay scale indicated for this position generally applies to candidates who meet the minimum requirements and several of the preferred qualifications outlined above. All offers are contingent on successful background and reference screens. Position requires a valid Class E driver's license. This position may involve driving to various locations on and off campus to conduct University business., All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer. ## Description The Google Workspace Engineer II performs the daily administration, operation, and maintenance of the university's Microsoft 365 and Google Workspace productivity platforms. Working under the technical direction of the Senior Productivity Platforms Engineer, the position implements approved changes and standard configurations, resolves operational issues, and maintains the documentation that keeps both platforms reliable, secure, and consistently supported., Google Workspace and Microsoft 365 Operational Administration * Performs day-to-day administration of Google Workspace services (such as Gmail, Drive and shared drives, Calendar, Meet, Chat, and Groups). * Manages users, groups, organizational units, license assignments, sharing settings, and service configuration within delegated administrative roles, and monitors service health, message center notices, storage, and usage. * Manage Microsoft 365 services (such as Exchange Online, Teams, SharePoint, and OneDrive) as time allows. Platform Operations and Maintenance * Performs routine platform maintenance, including configuration baseline checks, license and account lifecycle tasks, connector and certificate checks, and application of approved security, retention, and data protection settings. * Responds to monitoring alerts and service notifications and keeps both platforms current with vendor-announced changes. Technical Support and Incident Resolution * Resolves intermediate support issues involving access, sharing, synchronization, mail flow, storage, and collaboration services. * Manages assigned work through ServiceNow with accurate troubleshooting records and timely customer updates, and escalates architectural, security, and platform-wide issues to the senior productivity platforms engineer with complete technical context. Implementation of Approved Changes * Implements approved changes, standard implementations, and configuration updates designed by the senior productivity platforms engineer, including pilot testing, phased enablement, migration tasks, and identity, single sign-on, and provisioning configuration. * Follows approved change management procedures and prepares implementation records. Documentation and Operational Reporting * Maintains runbooks, configuration records, and knowledge articles for both platforms, and produces recurring operational reports on service health, licensing, and usage. * Provides technical content and technical review to Technology Adoption and Training for user communications, training, and adoption materials. Standard Automation * Develops and maintains scripts and workflow automation for routine operational tasks using approved tools and the patterns defined by the senior productivity platforms engineer, and identifies repetitive tasks that can be standardized or automated. Professional Development * Participates in peer training and cross-training, maintains current skills in Microsoft 365, Google Workspace, automation, and productivity technologies, and performs other duties as assigned.