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# Technical Support Services Technician I

- **Company:** FIT Technologies
- **Location:** Northwood, OH, United States
- **Experience:** Starter
- **Salary:** $47,000.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Networking Hardware, Microsoft Office, Network Protocols, Software Tools, TCP/IP, Virtual Local Area Networks, Guidewire PolicyCenter, Computer Equipment
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3eab55a211af14db

## About the Role

* Basic comprehension of networking protocols and concepts such as TCP/IP addressing, and VLANS.
 * Basic familiarity with network-based PC operating system deployment.
 * Display a professional, reliable, trustworthy, and positive demeanor.
 * Have a basic understanding of various versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.
 * Have basic experience with Microsoft Office applications.
 * Have organizational skills with strong orientation to detail and ability to follow-through on tasks.
 * Possess ability to maintain confidentiality of accessed, processed, or stored information.
 * Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background.
 * Possess the ability to troubleshoot, diagnose and solve problems and document all steps taken for resolution including an internal ticketing system.
 * Able to:

 * work and adapt in an evolving-priority environment.
 * follow processes and protocols.
 * meet deadlines and manage multiple tasks simultaneously.
 * ensure physical cabling meets desired standards.
 * learn software tools/applications (e.g., asset tracking and ticketing system)

WORKING CONDITIONS + REQUIREMENTS
Working conditions are normal for an office environment and will require:

 * Reliable transportation, valid driver's license, and valid vehicle insurance.
 * Local travel and occasional travel to other parts of Ohio or out of state.
 * May require occasional evening and weekend work.
 * Must be able to lift/carry 50lbs.
 * May occasionally require work weeks over 40 hours.

## Description

Working under direct supervision, the TSS Technician I will:

 * Build and maintain relationships with clients and other team members.
 * Install, maintain, and repair desktop hardware, network equipment and PC peripherals.
 * Maintain daily service calls and meet requested SLA time frames based on client expectations.
 * Participate in equipment liquidations.
 * Perform routine maintenance following company and client standards.
 * Perform software/hardware upgrades.
 * Provide detailed progress updates in a timely and accurate manner.
 * Work to ensure physical cabling infrastructure meets desired standards.