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# Associate - IT and Operations

- **Company:** Keystate LLC
- **Location:** Las Vegas, NV, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, CompTIA Network+, Cyber Security, Disaster Recovery, Issue Tracking Systems, Internet Services, Microsoft Office, Networking Basics, OpenAI, Anti-Phishing, Microsoft Copilot, Microsoft SharePoint, Wi-Fi Technology, Internet Protocol Telephony, Peripherals, Generative AI, Microsoft InTune, Claude, GPT
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d214ae4bbdaf089c

## About the Role

* High school diploma or equivalent.
 * At least one year of handson IT support or administration experience.
 * Entrylevel IT certification such as CompTIA A+, CompTIA Network+, or an equivalent Microsoft fundamentals certification.
 * Familiarity with generative AI platforms, such as OpenAI's ChatGPT, Anthropic's Claude, or Microsoft Copilot, including an understanding of their practical workplace applications and responsible use.
 * Serviceminded, approachable, and patient, with the ability to explain technical issues in plain language.
 * Strong organization, documentation, troubleshooting, and followthrough skills.
 * Ability to handle company and client information with integrity and follow security policies consistently.
 * Ability to work onsite during normal business hours and occasionally provide afterhours or weekend support for maintenance windows, outages, or office moves.
 * Ability to lift and move IT equipment weighing up to approximately 50 pounds., * Experience with Microsoft 365, Entra ID, Intune, and Windows 11.
 * Experience using a ticketing system and coordinating with a managed service provider.
 * Familiarity with VoIP phone systems, Microsoft Teams or Neat conference room equipment, printers, and multifunction devices.
 * Prior experience in financial services or another regulated environment.
 * Interest in developing additional technical skills and certifications as the role grows.

## Description

* Serve as the inhouse point of contact for team member technology issues, triaging requests, resolving straightforward issues directly, and escalating more complex matters to the managed service provider as needed.
 * Reinforce the managed service provider's help desk as the primary intake channel and follow requests through resolution.
 * Support team member onboarding, offboarding, and technology changes, including laptop preparation, mobile device deployment, account setup, access changes, equipment recovery, and documentation retention.
 * Configure, maintain, and troubleshoot laptops, monitors, docking stations, peripherals, and companymanaged mobile devices.
 * Support Microsoft 365, Intune, Windows Hello, and related endpoint technologies while coordinating device updates and patching activities.
 * Maintain accurate IT asset inventories, including hardware assignments, returns, serial numbers, lifecycle tracking, and disposal records.
 * Support annual asset audits and periodic inventory reviews and help maintain organized equipment storage and spare inventory.
 * Maintain and support conference room technology, video conferencing equipment, printers, multifunction devices, and telephone systems.
 * Coordinate with vendors for equipment maintenance, repairs, telecommunications services, and technologyrelated support.
 * Partner with the Front Desk Administrator on workstation setup, office moves, equipment ordering, visitor support, and other office operations that rely on technology.
 * Assist with basic network connectivity troubleshooting, including cabling, WiFi, workstation connectivity, and internet service issues, coordinating with vendors and service providers as needed.
 * Follow and reinforce KeyState's IT, Cybersecurity, and AI Acceptable Use policies and promptly escalate potential security incidents, phishing attempts, lost devices, or policy violations.
 * Support cybersecurity awareness initiatives, access reviews, training administration, audits, and client due diligence requests.
 * Create and maintain IT documentation, procedures, user guides, and operational checklists.
 * Identify opportunities to improve efficiency through automation, workflow enhancements, and approved technology tools.
 * Support technology and cybersecurity projects, including system implementations, hardware refreshes, SharePoint initiatives, business continuity testing, disaster recovery exercises, and AI adoption efforts.
 * Maintain a high level of professionalism, confidentiality, and attention to detail when handling company and client information.
 * Perform other duties as assigned., * All KeyState team members, including executive management and ownership.
 * Stimulus and other technology, telecommunications, equipment, and office vendors.
 * The Front Desk Administrator and internal teams involved in onboarding, offboarding, office operations, and technology projects.