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# CRM Architect

- **Company:** Zellis
- **Location:** Almondsbury, UK
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Business Analytics Applications, Computing Platforms, Software as a Service, Data Warehousing, Enterprise Architecture Framework, Automation of Marketing, Systems Architecture, Systems Integration, Data Management, Tools for Reporting, Hubspot
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7bb2156a37e243ff

## About the Role

* Significant experience designing, implementing, and managing CRM platforms, ideally HubSpot.
 * Strong practical HubSpot expertise.
 * CRM architecture ownership experience.
 * Ability to define technology and CRM strategy grounded in implementation experience.
 * Ability to translate business requirements into technical requirements and solution designs.
 * Experience managing third-party implementation partners and vendors.
 * Systems architecture and data management capability.
 * Ownership of system upgrades, enhancements, integrations, and ongoing development.
 * Strong understanding of Revenue Operations, Sales Operations, Marketing Operations, and Customer Success processes.
 * Experience developing CRM architectures, integration strategies, and commercial system roadmaps.
 * Strong expertise in data modelling, governance, reporting, and analytics.
 * Ability to present strategy, recommendations, and progress directly to leadership teams.
 * Excellent problem-solving, analytical, communication, project, and change management skills.
 * Ability to operate independently in a build-and-transform environment.
 * Pragmatic transformation mindset with a balance of strategic thinking and practical delivery.
 * Experience integrating CRM platforms with wider commercial technology ecosystems.

Desirable Experience

 * HubSpot certifications and advanced platform expertise.
 * AI-enabled commercial technologies and automation platforms.
 * AI within CRM, commercial technology, or sales technology.
 * Identifying automation opportunities and developing an AI innovation roadmap.
 * Gong or similar revenue intelligence platforms.
 * MarTech, RevOps, or commercial technology stacks.
 * SaaS or technology-driven organisations.
 * Experience working in larger organisations and transformation-led environments.
 * Knowledge of enterprise architecture frameworks and best practices.
 * Experience with business intelligence, data warehousing, and advanced analytics tools.
 * Knowledge of the HubSpot partner ecosystem.

## Description

Shape the Future of CRM at Zellis
We're looking for a CRM Architect to become the strategic owner of our CRM and commercial technology ecosystem.
Reporting to Supriya Sahai, Revenue Operations Director, you'll lead the architecture, governance, optimisation, and future development of HubSpot and the wider commercial technology landscape. You'll play a key role in a major CRM transformation, partnering with stakeholders across Sales, Marketing, Customer Success, Finance, Operations, and Technology to build scalable, data-driven solutions that support business growth.
This is a genuine build-and-own opportunity. You'll help shape the long-term CRM strategy, influence implementation decisions, establish governance frameworks, drive adoption, and identify future AI and automation opportunities., * Own and evolve the CRM and commercial technology strategy, roadmap, and architecture.

 * Act as the organisation's HubSpot champion, driving governance, adoption, optimisation, and best practice.
 * Design scalable CRM solutions, data models, workflows, reporting frameworks, and integrations across the commercial technology estate.
 * Translate business requirements into technical solutions and oversee implementation and enhancement activity.
 * Establish and maintain CRM governance, security, compliance, data quality, and change management frameworks.
 * Partner with commercial and operational leaders to improve revenue processes, forecasting, customer lifecycle management, and operational effectiveness.
 * Lead stakeholder engagement, user enablement, training, and adoption initiatives.
 * Evaluate emerging technologies and deliver an AI roadmap that supports productivity, automation, and innovation.
 * Manage vendors, implementation partners, upgrades, integrations, and the ongoing evolution of the CRM environment.