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# IT Support Assistant

- **Company:** Laings
- **Location:** Glasgow, UK
- **Salary:** £25,785.0 - £26,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Products, Business Software, User Environment Management
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3bca82969d0c8b1f

## About the Role

· Strong knowledge of IT and technology with a willingness to develop technical skills.

· Knowledge of Windows PCs, Apple products and common business applications.

· Ability to troubleshoot technical problems logically.

· Excellent Communication skills.

· Ability to follow documented processes accurately and consistently.

· Organised, methodical and detail-oriented approach.

· Knowledge Microsoft 365 is essential.

## Description

We are recruiting for a full-time permanent IT Support Assistant position. The IT Support Assistant will be responsible for supporting colleagues across Head Office and retail locations and undertake routine operational activities required to maintain the organisation's IT equipment and user environment. The role will resolve straightforward incidents and requests using established procedures, prepare and deploy equipment and escalate more complex issues to the IT Support Technician or Head of IT.

Here is how we see your role:

· Provide first-line IT support to Head Office and retail colleagues, resolving routine incidents and service requests using established procedures.

· Build, configure, test and deploy laptops, desktops and other IT equipment using approved deployment processes.

· Support routine joiner, mover and leaver activities, including account setup, equipment preparation and standard access changes.

· Troubleshoot common Microsoft 365, Windows, printing, connectivity and hardware issues.

· Configure and support monitors, docking stations, printers, iPads, mobile devices and other workplace technology.

· Maintain accurate hardware, asset, stock and warranty information and assist with equipment lifecycle activities.

· Carry out routine device, system and compliance checks in accordance with documented IT procedures.

· Maintain accurate service desk records and provide clear updates to colleagues on outstanding requests.

· Identify opportunities to improve IT processes, documentation and user experience and make suggestions to the IT team.

· Follow IT security policies and immediately escalate any security concerns, unusual system behaviour or requests outside delegated permissions.

· Maintain and update straight IT documentation and develop technical knowledge through training and practical experience.