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# IT Operations Specialist H/F

- **Company:** Alaners
- **Location:** Paris, France
- **Experience:** Starter
- **Salary:** €46,000 - €53,000
- **Contract:** Internship / Graduate position
- **Skills:** Artificial Intelligence, Apple Mac Systems, Bash Shell, Software as a Service, Identity and Access Management, Information Technology Operations, Python (Programming Language), Security Assertion Markup Language (SAML), Information Technology, Apple Business Manager, Low-code, Gsuite
- **Published:** October 31, 2026
- **Apply:** https://www.hellowork.com/fr-fr/emplois/79332651.html

## About the Role

Must-have - Technical/hard skills:

 - 1-3 years in IT operations (or strong internship / student association background in a tech environment): device management (MDM, ideally Kandji), SaaS administration, basic identity & access management (Google Workspace, SSO)
 - Operational reflexes: can triage issues, communicate to users during incidents, and escalate appropriately. Has oncall or production support experience
 - Automation & AI appetite: scripting basics (Python, Bash) or low-code, and an instinct for what should be automated or delegated to AI rather than repeated
 - Documentation mindset: writes clear, structured documentation
 - Learning velocity: Picks up new tools and processes quickly.

Must-have - Behavioral / soft skills:

 - Written-First Communication: Clear, effective written communicator who instinctively documents workflows, shares knowledge transparently, and thrives in an asynchronous work culture.
 - Empathetic Problem-Solving: Balanced user-first service mindset with operational pragmatism-delighting colleagues while diagnosing root causes rather than applying band-aid fixes.
 - Autonomous Growth: Self-directed problem solver who takes early project ownership, learns rapidly alongside senior engineers, and actively seeks feedback to level up.

Nice-to-have skills / Bonus points if you have:

 - macOS fluency: comfortable troubleshooting macOS, understands the Apple ecosystem (Apple Business Manager, DEP enrollment)
 - Experience with Kandji specifically
 - Exposure to security compliance frameworks (ISO 27001, SOC 2, HDS), even just awareness
 - SaaS vendor management and/or license administration
 - Interest in automation and coding (even from college/school projects)
 - Experience in a fast-growing, multi-country tech company

Languages: Fluent French & Professional English

## Description

Own L1/L2 oncall for 900+ Alaners across 5+ countries, with a clear escalation path to engineers

 - Triage, communicate to users during incidents, and escalate appropriately
 - Document recurring issues and reduce ticket volume through self-service

Device lifecycle & endpoint compliance

 - Own the full device lifecycle: procurement, zero-touch enrollment (Apple Business Manager, Kandji), repair, retrieval
 - Maintain role-based Kandji blueprints and least-privilege configurations
 - Contribute to device compliance across all countries (MDM, EDR, FileVault) and to audit evidence
 - Own the physical side: laptop locker, hardware inventory, office equipment
 - Take over day-to-day device operations as we bring them back in-house from our outsourced provider

Identity, access & SaaS platforms

 - Own onboarding and offboarding end-to-end, across both automated and manually-managed tools
 - Administer Google Workspace, SSO/SAML, licences and access reviews
 - Manage day-to-day vendor relationships and procurement on your scope

Build

 - Own a build project end-to-end, with a more experienced engineer to pair with and learn from
 - Examples from the current roadmap: rebuilding the onboarding intake, the meeting room audiovisual equipment and room-booking revamp, the IT playbook for new offices, ISO 27001 / ACPR evidence collection
 - Ship automation and self-service tooling that measurably reduces IT toil

Milestones

First 2 months

 - Join IT oncall rotation (helpdesk) with buddy/shadowing support
 - Discover Alan's processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity tools (Google Workspace, SSO, Alan Home)
 - Handle most typical IT operations issues autonomously (equipment, SaaS access, account provisioning)

First 6 months

 - Handle IT oncall shifts autonomously, solving most problems that do not require engineer input
 - Own onboarding/offboarding workflows end-to-end
 - Have wide knowledge of Alan's processes, equipment, and tools
 - Ship a first project

First year

 - Be regarded as an expert on at least one topic beyond the oncall rotation (e.g. MDM, SaaS admin, compliance documentation)
 - Contribute on device compliance improvements (MDM, EDR, FileVault) across all countries
 - Ship automation or self-service projects that measurably reduce IT toil, with limited guidance
 - Lead small to medium IT projects end-to-end

3 years

 - Fully autonomous on the User Experience & Platform workstreams
 - Lead medium to high-complexity IT projects end-to-end
 - Mentor newer team members, reduce bus factor through documentation, automation and knowledge sharing