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# Technical Support Engineer

- **Company:** Syros Security Monitoring Solutions B.V.
- **Location:** Sittard, Netherlands
- **Salary:** €2,750.0 - €3,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Application Programming Interfaces (APIs), Antivirus Softwares, VoIP, Microsoft Outlook, Databases, Crystal Reports (Reporting Software), Hypervisor, Internet Protocol, Virtual Private Networks (VPN), Mobile Application Software, Network Troubleshooting, Microsoft Office, Microsoft Visio, Windows Servers, Microsoft SharePoint, SQL Databases, VMware Virtualization, Firewalls (Computer Science), Laptops, Veeam, Network Server
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3de75bfa66a33826

## About the Role

you have the ability to diagnose and fix network issues and VPN's and setup and troubleshoot a broad spectrum of hardware issues (servers, workstations, laptops, mobile devices, biosensors etc.)

you work in a strong, driven and friendly team;

you work with colleagues, customers and partners all over the world.

You have:

 - HBO work/thinking level or a completed technical HBO education or MBO education with experience (HBO Electrical Engineering is an advantage);

 - excellent knowledge of Microsoft Office:

o Windows Server 2012/2016/2019;

o Windows 10 Workstation;

o Office 365 (Word, Excel, Outlook, Visio & Sharepoint);

 - a lot of experience with IT:

o Windows Server and Operating Systems; SAP Crystal Reports and (SQL) databases, also with regard to backup & redundancy;

o IP networks, routings, port forwardings, VPN and firewalls;

 - knowledge of and/or experience with security systems, such as alarm systems, (IP) CCTV systems (including DVRs, NVRs, cameras), IVA/VCA, alarm systems and sensors from healthcare (e.g. PAS) and VOIP solutions and knowledge of Hypervisors;

 - experience with market research and product evaluation and comparison of Security and Healthcare related hardware, mobile applications and APIs/SDKs;

 - analytical insight in combination with a 'hands-on' mentality;

 - customer and result-oriented attitude;

 - no 9 to 5 setting, we work with regional offices (colleagues) in 4 different time zones (customers in multiple time zones) and other weekly schedules (e.g. in the Middle East). That requires flexibility;

 - good command, both orally and in writing, of at least the Dutch and English language. Knowledge of German and possibly other languages is an advantage;

 - excellent representative and communicative qualities; - the skills of a team player, but you can also travel individually.

## Description

Maintaining the office network (Microsoft Domain, VMware virtualization, Veeam Backup, Eset Antivirus and other applications);

 - providing SCP platform installations and providing concept and product training to customers and partners, in and outside the Netherlands (possibly also outside Europe);

 - providing technical documentation, reports and user manuals for the total product portfolio;

 - drawing up procedures and following them in consultation with management (including ISO 27001 and 27701, CE marking);

 - managing relationships and technical support (pre- and after-sales) of suppliers, customers, partners and colleagues in the regional branches;

 - keeping up with the latest technical developments and relevant concepts in the IT, Security and Healthcare market (in particular eHealth & Telecare); - collaborating with and supporting our R&D department:

As technical support engineer:

You are part of a worldwide organisation;

you proactively follow all developments of and around our companies, you contribute to the qualitative improvement of our organization