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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal IT Analyst (System Administration/Information Security) - **Company:** City of Ontario - **Location:** Ontario, CA, United States - **Experience:** Experienced - **Salary:** $140,878 - $171,267 - **Contract:** Permanent contract - **Skills:** Cloud Computing, Cyber Security, Information Systems, Computer Programming, Server Virtualization, Firewalls (Computer Science), Information Technology, Servicenow - **Published:** October 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=212a31fe9c602400 ## About the Role The ideal candidate will possess outstanding analytical skills with the drive to continuously assess and improve the efficiency, effectiveness, and security of the City's systems; have the innate ability to take initiative and prioritize multiple conflicting demands in a high-pressure environment; and demonstrate support for team efforts by readily accepting new roles, responsibilities, and training opportunities. The successful candidate will embody the Department's mission and vision as well as the qualities of a "Five Tool Player" - Leader, Thinker, Communicator, Operator and Public Servant - and the principles of the City's Customer Service Philosophy - Empathy, Respect, and Problem Solving., Bachelor's degree or equivalent from an accredited college or university in Computer Science, Information Technology, Information Security, or a closely related field. Additional related experience may be substituted for the required education on a year for year basis., Five years of experience supporting enterprise information systems, including two years of project lead or supervisory level experience in the direction and coordination of complex projects. License Valid California Class C driver's license and an acceptable driving record at the time of appointment and throughout employment. Special Requirements Ability to work weekends, evenings and holidays as assigned. Desirables * Certifications related to project management, information technology, information security, system administration, networking, or programming. * Experience planning for system obsolescence and futureproofing. * Experience implementing, managing, maintaining, and securing enterprise technology infrastructure such as physical and virtual server infrastructure, firewalls, switches, storage arrays, and backup and recovery solutions. * Experience with implementing, managing, maintaining, and securing cloud infrastructure. * Experience implementing and maintaining information security controls, frameworks, and policies. * Experience automating processes and procedures for efficiency and consistency. * Experience managing, implementing, and supporting the ServiceNow platform for Portfolio Management, Project Management and Performance Analytics. * Background in or working knowledge of government operations and supporting systems, including, but not limited to, Police/Fire Dispatch, Airport Operations, Land Management, Finance, Human Resource Management, Utilities and Public Works. ## Description * Your relatives, references, and acquaintances are asked to comment on your suitability for a career in law enforcement. * The information supplied regarding your educational history is examined and verified. * You must list a history of your residences. * Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance. * Military service records are subject to verification. * The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you). * Your criminal, driving, and insurance records are evaluated. Felony convictions will be grounds for disqualification from the selection process. Additionally, the Principal IT Analyst may be assigned to work at the Ontario International Airport Authority (OIAA) and must possess the ability to pass all background/reference checks, knowledge examinations, as well as aptitude tests necessary to obtain and maintain a security badge to access secured areas of the Ontario International Airport. Applicants must pass a Criminal History Record Check (CHRC) and Security Threat Assessment (STA) prior to receiving a security badge. The Information Technology Agency, The essential functions typically performed by the Principal IT Analyst include the following: * Supervises and directs the activities of staff including employee selection, work assignment, performance evaluations, employee development, disciplinary action, and complaint resolution. * Provides direction to and supervision over teams engaged in the development, implementation, and maintenance of highly complex systems. * Leads, coordinates, and reviews the work plan for projects and systems within assigned team; meets with staff to identify and resolve problems; assigns work activities and projects; monitors workflow; and reviews and evaluates work products, methods and procedures. * Analyzes and evaluates existing complex systems; makes recommendations for improvements and enhancements to current systems based upon business requirements. * Evaluates and recommends professional consulting services for assigned project areas; participate in the selection of and monitors the work of professional consultants retained for project related studies, reports, and programs. * Develops and implements recommendations for new automated systems. * Coordinates the testing of new software releases, patches, updates, and other system maintenance; diagnoses and troubleshoots technical and functional problems; analyzes and resolves complex problems. * Provides guidance and support for a variety of citywide information technology systems and applications. * Maintains and updates citywide information technology systems and applications through programming or the use of the system / application's administrative functions. * Defines and develops functional user training requirements; oversees preparation of related training efforts and materials. * Provides research, analysis, design, and problem resolution to determine and develop recommendations for best practice information systems solutions. * Other duties may be assigned based on assignment., How to Apply . If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your username and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following: * List any relevant experience and education that demonstrates that you qualify for the position. * List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario). * Separately list each position held, including different positions with the same employer. A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected. NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.