> Markdown version of [/jobs/ext/4095984-ict-support-engineer-education](https://www.wearedevelopers.com/jobs/ext/4095984-ict-support-engineer-education). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# ICT Support Engineer - Education

- **Company:** Purple Placements
- **Location:** Formby, UK
- **Experience:** Experienced
- **Salary:** £25,420.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Backup Devices, Dynamic Host Configuration Protocol, Microsoft Desktop Optimization Pack, Monitoring of Systems, Hyper-V, Network Troubleshooting, Microsoft Office, Cloud Services, Wireless Networks, Lightspeed, Microsoft InTune, Information Technology, Casper Suite, Laptops, Hardware Infrastructure, Veeam, Wsus, Server Operating Systems & Platforms, Vmware
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ce49d9e483976675

## About the Role

**Previous IT support experience within a school, college, academy or other education environment is essential.**

You should also have experience across a good range of the following:

 * Active Directory and Group Policy

 * DNS and DHCP

 * Microsoft Windows Server

 * Windows 10/11

 * Microsoft 365 / Office 365

 * Network and wireless infrastructure

 * VMware and/or Hyper-V

 * MDT, WDS and WSUS

 * MDM solutions such as Intune, JAMF or Lightspeed

 * Antivirus solutions such as Sophos or ESET

 * Backup solutions such as Veeam, Datto or Veritas

 * Desktop, laptop and server hardware

 * NAS/SAN environments

You don't necessarily need experience with every technology listed, but you should have a solid technical support background and be comfortable working independently in an education environment.

### Essential Requirements

 * Previous **school or education-sector IT support experience**

 * At least 2 years' experience in an IT/ICT support role

 * **Full UK driving licence and access to your own vehicle**

 * Strong troubleshooting and problem-solving skills

 * Confident communicating with both technical and non-technical users

 * Able to organise and prioritise your own workload

 * Comfortable working onsite within a school environment

 * Willing and able to undertake an Enhanced DBS check

## Description

We are recruiting for an experienced **ICT Support Engineer** to join a well-established IT support team, working onsite within an education environment in the Formby/Sefton area.

This is an excellent opportunity for someone who already has experience providing **IT support within a school, college, academy or education setting** and enjoys a varied, hands-on role supporting both users and IT infrastructure.

### The Role

As an ICT Support Engineer, you will provide day-to-day technical support to staff and students, resolving hardware, software and network issues while helping to maintain a reliable and secure IT environment.

Your responsibilities will include:

 * Providing onsite IT support to staff and students

 * Troubleshooting and resolving hardware, software and connectivity issues

 * Supporting Microsoft desktop and server operating systems

 * Supporting Active Directory, Group Policy, DNS and DHCP

 * Maintaining network and wireless infrastructure

 * Supporting VMware and/or Hyper-V virtualised environments

 * Supporting Microsoft 365 / Office 365 and cloud-based services

 * Supporting desktops, laptops and other end-user hardware

 * Assisting with firewall, filtering and security solutions

 * Supporting antivirus and backup solutions

 * Liaising with third-party hardware and software suppliers

 * Proactively monitoring systems and resolving potential issues