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# IT Technician

- **Company:** Wesley Media
- **Location:** Mawsley, UK
- **Salary:** £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Microsoft Azure, VoIP, Linux, Microsoft Office, Microsoft SharePoint, SQL Databases, Data Logging, Network Server
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2fec0c0d5f77f2ac

## About the Role

Candidates must be proficient in the use of:

 * Windows 10 & Windows 11.
 * Microsoft 365 or Office 365.
 * Network terminology & configurations.
 * Maintaining accurate records.

Knowledge or experience of the following would be an advantage:

 * Router configuration.
 * Anti-virus software.
 * Microsoft Active Directory.
 * Azure/SharePoint configuration.
 * Experience in an SLA support driven environment.
 * Full clean driver's license.
 * VOIP/ Phone system management.
 * Linux competency (Pi systems, some servers, Synology NAS devices).
 * Use of SQL., * A passion for IT, ideally with support experience (however we will consider applicants without prior experience).
 * Must possess a "can do" attitude.
 * Excellent customer service skills.

## Description

* Troubleshooting & diagnosing issues with both software and hardware.
 * First point of contact for IT and systems support.
 * Talking clients through a series of actions via phone, email or chat, until the issue is solved.
 * Providing prompt & accurate feedback to customers.
 * Prioritising & managing several open issues at one time.
 * Following up with clients to ensure their systems are fully functional after troubleshooting.
 * Assisting with the preparation of system hardware & software.
 * Identifying solutions to software & hardware issues.
 * Logging incidents using CRM.