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# IT Support Assistant

- **Company:** Global Brands LTD
- **Location:** United Kingdom
- **Salary:** £35,000 - £38,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Hyper-V, Microsoft Office, Microsoft Operating Systems, Microsoft SharePoint, Software Deployment, Virtual Local Area Networks, Wireless Application Protocol (WAP), Information Technology, Vmware
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9df23778b1541011

## About the Role

We're looking for someone who enjoys getting to the bottom of a problem and finding a practical solution. You'll ideally have:

 * Previous experience in an IT support or similar technical role.
 * A good understanding of hardware configuration, software setup and troubleshooting.
 * Strong problem-solving skills and a logical, hands-on approach.
 * Great customer service and communication skills - you can explain technical issues without drowning people in jargon.
 * The confidence to support a variety of colleagues, with different levels of technical knowledge.

Experience or knowledge of the following would be useful:

 * Microsoft 365 and Microsoft Office.
 * Microsoft Teams.
 * SharePoint Online and Exchange Online administration.
 * Windows 10/11.
 * Ubiquiti switches, LAN/WAPs and VLANs.
 * VMware and Hyper-V (advantageous).
 * Hotel systems and Apple computers (advantageous).

You don't need to know absolutely everything, but you should be keen to learn, comfortable getting hands-on and ready to take ownership of issues through to resolution.

## Description

We're looking for an IT Support Assistant to join our team and support the IT Manager in keeping our systems, equipment and technology working as they should.

You'll be helping colleagues across our drinks business and hotels - from office-based teams and remote-working employees to field-based sales staff and hotel teams. One minute you could be troubleshooting a technical issue, the next helping with a system improvement or supporting a new project.

If you're technically minded, enjoy figuring things out and get a real buzz from helping people, this could be right up your street.

What you'll be getting stuck into

 * Keep things running: Work alongside the IT manager to help maintain the smooth operation of our IT systems, infrastructure and services.
 * Solve problems: Identify, coordinate and resolve IT incidents as quickly as possible, and work with our partners looking after our help desk and servers respectively.
 * Support our people: Provide helpful, responsive IT support to colleagues across Global Brands, CASA and PEAK EDGE.
 * Get hands-on with technology: Help set up, configure and troubleshoot hardware, software and Microsoft systems.
 * Be part of something bigger: Work alongside the IT Manager on new projects and technology improvements.