> Markdown version of [/jobs/ext/4096168-technical-support-technician-cctv-networking](https://www.wearedevelopers.com/jobs/ext/4096168-technical-support-technician-cctv-networking). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Technician - CCTV & Networking - **Company:** RuralView - **Location:** Doddington, United Kingdom - **Experience:** Experienced - **Salary:** £26,000 - £28,000 - **Contract:** Permanent contract - **Skills:** 4G (Telecommunication), Dynamic Host Configuration Protocol, Ethernet, IP Addressing, IP Cameras, Wi-Fi Technology, Network Routers, Hardware Testing - **Published:** October 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=65c6fa79b87ee84f ## About the Role We're looking for someone who's genuinely interested in technology, enjoys figuring out how things work and can explain technical problems in a way that makes sense to customers. Ideally, you'll have experience in IT support, networking, telecommunications, CCTV, electronics or a similar technical environment. You'll need: * A good working understanding of networking, including IP addresses, DHCP, routers, Ethernet, Wi-Fi and PoE. * Experience diagnosing technical problems and working through solutions logically. * A practical approach to technology, including confidence using tools, opening devices and carrying out basic repairs. * Good communication skills, particularly when helping customers who aren't technically minded. * The ability to manage your own workload, stay organised and take responsibility for resolving problems. * A positive attitude and willingness to get involved in different areas of a growing business. Previous experience with CCTV systems, IP cameras or mobile connectivity would be useful, but isn't essential. We'll provide full training on our products and systems. Important: Our office is based in a rural farm location near Sittingbourne, so you'll need to be able to drive and have reliable transport to get to work., * Do you have a car and a driver's license? * Are you able to commute to the rural office location on working days? Experience: * Technical support: 2 years (required) ## Description We're a small, ambitious team with big plans, and we're looking for someone technically minded to join us and take ownership of our day-to-day technical support, repairs and equipment testing. This isn't your typical IT helpdesk job. One day you might be helping a customer connect their camera to a 4G network, the next you could be taking a camera apart to diagnose a fault, testing equipment or helping us work out a technical solution for a new commercial customer. You'll work closely with the rest of the team and report directly to the company director, with a genuine opportunity to make a difference to how the business operates and develops. If you enjoy technology, solving problems and getting stuck into something different every day, this could be a great fit. What You'll Be Doing Customer Technical Support * Helping customers set up, configure and troubleshoot our 4G and Wi-Fi security cameras. * Providing friendly, practical technical support over the telephone, email and support tickets. * Diagnosing connectivity issues involving Wi-Fi, routers, 4G networks, SIM cards and camera settings. * Helping customers with camera apps, recording settings, notifications and other features. * Taking ownership of technical enquiries and seeing them through to resolution. Hands-On Repairs, Returns & Testing * Receiving and inspecting returned cameras and equipment. * Diagnosing faults and carrying out basic repairs, including replacing circuit boards and other components. * Testing and preparing repaired equipment for return to customers. * Working through existing camera stock, testing, sorting and refurbishing equipment where possible. * Keeping accurate records of repairs, returns and testing. Technical Knowledge & Problem-Solving * Becoming our go-to person for technical product questions. * Supporting colleagues with technical advice on camera setups, networking and installations. * Helping us develop solutions for more advanced commercial and business customers. * Identifying recurring technical issues and suggesting improvements to products, processes and documentation. SIM Administration & General Operations * Managing our Multi-SIM services, including activations, changes and cancellations. * Keeping technical guides, troubleshooting information and internal documentation up to date. * Helping improve how we handle support enquiries, repairs and customer issues. * Getting involved in other areas of the business when needed. We're a small team, and everyone helps each other out.