> Markdown version of [/jobs/ext/409617-1st-2nd-level-supporter-aachen](https://www.wearedevelopers.com/jobs/ext/409617-1st-2nd-level-supporter-aachen). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# 1st & 2nd Level Supporter - Aachen

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Aachen, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Maintenance
- **Published:** June 20, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=131981

## About the Role

Erfolgreich abgeschlossene Berufsausbildung oder Hochschulstudium im informationstechnischen Bereich Erste Berufserfahrung im 1st & 2nd Level Support Sichere Deutsch- und Englischkenntnisse in Wort und Schrift Gute Kenntnisse im Umgang mit Windows-Systemen Kundenorientierte und zuverlässige Arbeitsweise sowie eine schnelle Auffassungsgabe

## Description

Verantwortung für den 1st & 2nd Level Support, sowohl telefonisch als auch beim Kunden vor Ort Identifizierung und Behebung von Störmeldungen sowie deren Dokumentation Eigenständige Systembetreuung und Systemverwaltung im Client-Betrieb Betreuung, Planung und Durchführung von IT-Projekten Implementierung und Planung von Sicherheitslösungen für die Kunden


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