> Markdown version of [/jobs/ext/4097421-delivery-solutions-manager-all-genders](https://www.wearedevelopers.com/jobs/ext/4097421-delivery-solutions-manager-all-genders). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Delivery Solutions Manager (all genders)

- **Company:** Zalando SE
- **Location:** Berlin, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, MicroStrategy
- **Published:** October 15, 2026
- **Apply:** https://startup.jobs/delivery-solutions-manager-all-genders-zalando-se-10472409

## About the Role

* You have a University Degree or apprenticeship with a focus on Transport and/or Supply Chain,
 * You have logistics and previous relevant experience in a similar role within logistics, transport, carrier or service provider management, and e-commerce for a minimum 3 years.
 * You have great communication skills in English, an additional EU language is a plus. Ability to interact with various stakeholders at different levels to foster close collaboration.
 * You bring a strong affinity to logic, you don't shy away from self-learning, and have a passion for data. You are capable of providing fast and accurate information
 * You have good Excel and/or GSheet Skills and first touch points with Microstrategy are key.

## Description

* Managing the delivery and return flows to our customers and the related performance
 * Improving customer satisfaction on deliveries and returns through the management of the related KPI
 * Designing, planning, and implementing the best possible delivery and returns experience for our customers by implementing new service propositions and carrier/delivery products
 * Managing the relationship with the external stakeholders - CEP Service Providers
 * Reporting and improving the ongoing performance of the carriers