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# IT Support Assistant (Level 1)

- **Company:** Engineering Ltd
- **Location:** Hadspen, UK (Remote available)
- **Salary:** £27,673.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Documentation, Dynamic Host Configuration Protocol, Domain Name System (DNS), Payment Systems, Issue Tracking Systems, Local Area Networks, Wi-Fi Technology, Information Technology
- **Published:** October 7, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5918605986

## About the Role

* Previous experience in first-line IT support or a service desk, ideally within hospitality, retail or a multi-site environment.
 * Working knowledge of Windows, macOS and Microsoft 365.
 * A basic understanding of networking, including LAN, Wi-Fi, DHCP, DNS and Active Directory.
 * Experience using a ticketing system and working to service-level agreements, with the ability to prioritise requests in a busy operational environment.
 * A personable, supportive approach and the confidence to explain technical issues clearly to colleagues and guests.
 * A resourceful, proactive problem solver with strong organisational skills, attention to detail and accurate record keeping.
 * An IT qualification at Level 3/A Level or equivalent, and a full UK driving licence.
 * Experience with POS and payment systems, access control, Ruckus networking or user training would be an advantage, as would CompTIA A+, ITIL 4 Foundation or Microsoft 365 Fundamentals qualifications.

## Description

From the technology behind a seamless restaurant service to the systems bringing our exhibitions to life, IT touches every corner of The Newt in Somerset. As our IT Support Assistant, you'll provide first-line support for colleagues across our hotels, restaurants, shops, Spa and wider estate, solving everyday technical challenges and helping keep operations running smoothly. Working within our four-person IT team, you'll set up devices, support essential systems and tackle a varied range of requests. It's a hands-on role for a resourceful problem solver who enjoys helping people and takes pride in finding practical solutions., * Be the first point of contact for IT support, resolving everyday issues and escalating more complex problems to our IT Support Engineer.

 * Troubleshoot point-of-sale systems, payment terminals, telephony and access control systems, completing daily checks before service.
 * Support guest-facing technology in hotel rooms and public areas, alongside exhibit technology in our museums.
 * Set up and support Windows and Apple devices, printers and peripherals, and manage Microsoft 365 accounts, licences and permissions.
 * Assist with network and Wi-Fi troubleshooting, CCTV and integrated security systems, coordinating with contractors where needed.
 * Log, prioritise and track support requests, keeping colleagues informed and responding promptly to issues affecting service, guest experience or safety.
 * Support colleague onboarding and offboarding, maintaining accurate IT records, system documentation and stock of equipment.
 * Participate in the on-call rota to support the Estate's ongoing operations., The Engineering Department looks after the Company's assets (Buildings, IT Infrastructure and Exhibit Technology, Mechanical plant, Water systems, Food production equipment and Vehicles), conducting scheduled checks and preventive maintenance in all areas of the estate. Engineering also responds to guest requests should they have issues and to colleague requests from across the estate.