> Markdown version of [/jobs/ext/4098031-it-field-support-technician](https://www.wearedevelopers.com/jobs/ext/4098031-it-field-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Support Technician - **Company:** Concero UK - **Location:** Redhill, UK - **Experience:** Experienced - **Salary:** £25,420.0 - £29,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Chrome OS, Cyber Security, Microsoft Office, Windows Servers, Azure Active Directory, Windows Desktop, Microsoft InTune, Wired Networks, Gsuite, User Accounts - **Published:** October 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bed790995973a06f ## About the Role We're looking for someone who knows their stuff technically, but also understands that great IT support starts with people. You'll need: * Experience with Microsoft 365, including Office 365 administration, Microsoft Entra and device management through Intune MDM. * Experience managing Google Workspace for Education, including Chromebooks. * Familiarity with Windows, Windows Server, ChromeOS, Android and iOS, including their management systems. * An awareness of safeguarding and cyber security and the important role they play in education. * A working knowledge of IT infrastructure, including broadband, wireless and wired networks, and associated technologies. * Emotional resilience and the ability to stay calm, professional and focused in a busy, high-pressure environment. * Strong troubleshooting skills, with the ability to follow documented processes, recognise issues and know when to ask for support or escalate. * Great communication skills and the ability to support people with different levels of technical knowledge. * An organised approach, with the ability to manage priorities, work independently and contribute to the wider team. It would also be great if you have: * Previous experience working for a Managed Service Provider (MSP). * Experience supporting schools or other education settings. * A willingness to learn, adapt and take on new challenges. A little about us, * onsite: 2 years (preferred) Licence/Certification: * full UK driving licence with no more than 3 penalty points? (required) * Level 3 or equivalent industry specific qualification? (required) ## Description * The company will carry out an enhanced DBS check along with a check of the children's barred list. (Failure to obtain a satisfactory DBS result will result in an offer being withdrawn) * You must have a right to work in the UK * You must have a full UK driving licence with no more than 3 penalty points * You'll need access to your own vehicle * You must live within a one-hour commute to Redhill, Surrey, RH1 * This role involves travel between multiple school sites. * Applications that do not meet all of the essential criteria will not be considered, We're looking for an experienced IT Field Support Technician to join our team, providing first-line onsite IT support to a school in Redhill, Surrey. From helping school staff with everyday IT issues to keeping systems and devices running smoothly, you'll play an important part in making their day a little easier.It's a hands-on, people-facing role where being good with people matters just as much as being good with technology. Before you apply, here's what you'll needPlease check these essential requirements before applying. * At least two years' experience in an onsite or field-based IT support role. * A Level 3 industry-specific IT qualification, or an alternative qualification accepted by Concero. * A full UK driving licence with no more than three penalty points. * Access to your own vehicle, with appropriate insurance for work-related travel. * To live within a one-hour commute of [LOCATION]. * The right to work in the UK. You'll be travelling between school sites, and this role requires appropriate safeguarding checks, including an Enhanced DBS check and a Children's Barred List check where legally eligible. These requirements are essential for this role, so please make sure you meet them before applying. For the Explorers. The Change Makers. The Problem Solvers. The Future Shapers. At Concero, we're a team of people with different backgrounds, personalities, experiences and strengths. And that's exactly how we like it.We're curious, we find solutions, we look for ways to make things better and we're always thinking about what's next. We don't expect everyone to be the same. What matters is that we care about people, support each other and take pride in making a difference.Sound like the kind of team you'd like to be part of? What you'll be getting stuck into No two days are quite the same, but here's a little of what you'll be doing: * Providing friendly, reliable onsite IT support to school staff, helping keep their technology running smoothly. * Responding to everyday IT issues, using established processes and documented fixes to get things working again. * Installing, configuring and maintaining computers, laptops, Chromebooks and other devices. * Supporting user accounts, permissions and device management across Microsoft 365 and Google Workspace. * Carrying out routine system checks, maintenance, software updates and other day-to-day IT tasks. * Recording, updating and managing support requests through our Halo Help Desk, keeping people informed along the way. * Recognising when an issue needs further investigation and escalating it to the right colleagues for support. * Working closely with school staff and the wider Concero team to keep IT running smoothly and make technology easier for everyone.