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# IT Field Support Engineer

- **Company:** Greenpoint Computer Services Ltd
- **Location:** Farnborough, UK
- **Salary:** £30,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Network Architecture, Wireless Access Point, Network Routers, Firewalls (Computer Science), Network Server, Cisco, User Accounts
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3b2d694cdeafe0d5

## About the Role

You will combine hands-on work across end-user computing, servers, networks and Microsoft 365. Driving proactive maintenance, service improvement and strong customer relationship management.

About You

· You are positive, confident and professional in customer-facing situations.

· You are organised and comfortable managing work across multiple customer sites.

· You take a proactive approach to maintenance and identifying opportunities for improvement.

· You are committed to building trusted, effective working relationships with customers., · Experience installing, administering and supporting workstations and laptops from manufacturers such as Lenovo, Dell and HP.

· Experience installing, administering and supporting HPE servers.

· Experience supporting network infrastructure, including routers, firewalls, switches, wireless access points, UPS devices and NAS appliances.

· Experience administering Microsoft 365 user accounts and licences.

· A full, clean driving licence and willingness to drive company vehicles, including vans and cars of various sizes.

· A current standard or enhanced DBS certificate, or willingness to undergo a DBS check.

It Would Be an Advantage If You Have

· Experience installing, administering or supporting technologies from Lenovo, Dell, HPE, Cisco, WatchGuard or Ubiquiti.

· Experience using remote monitoring and management tools and ticketing systems.

· Practical structured cabling and site installation experience, including patch termination, cable runs, fibre termination, cable testing, fittings, wall mounts and television installations.

· Existing security clearance., If you enjoy varied, hands-on technical work and take pride in delivering a professional service to customers, we would like to hear from you. Please apply with your CV and a brief summary of your relevant experience.

## Description

· Build and maintain strong customer relationships through clear communication and dependable service.

· Carry out proactive maintenance to improve the reliability, performance and security of customer environments.

· Identify and implement practical improvements across customer networks and infrastructure.

· Raise, manage and update support tickets, taking ownership through to resolution.