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# Senior Software Triage Engineer

- **Company:** Sky UK
- **Location:** Isleworth, United Kingdom
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Data Analysis, C++ (Programming Language), Software Debugging, Linux, Monitoring of Systems, Python (Programming Language), Software Engineering, Wi-Fi Technology, Software Version Control
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bdc3ecf20e68b778

## About the Role

* Experience in software engineering, systems debugging, or technical support, with a strong problem-solving mindset
 * Experience with Linux and at least one programming language (C, C++ or Python)
 * Experience working with networking & video/digital TV concepts (WiFi, broadband, or video technologies a plus)
 * Exposure to data analysis or monitoring tools (e.g., Elastic, Splunk, Datadog, or similar) is a plus
 * Understanding of software development practices, version control, and Agile methodologies
 * Strong communication skills and the ability to work well with cross-functional and global teams
 * A curious, adaptable mindset - comfortable learning new tools and technologies on the job

## Description

The Global RDK Field Triage Team within the RDK development team plays a critical role in ensuring the quality and reliability of these products. The team supports software deployment on CPE (Customer Premises Equipment) devices, collaborates with the release and engineering teams during integration, and leads issue investigation and live data monitoring. Our mission is to ensure optimal product performance and customer satisfaction. This role involves close collaboration with colleagues across the UK, India, and the US, offering a dynamic and truly international working environment., As a key engineer of the team, you will be responsible for leading on-time, high-quality releases across a large number of devices. You will also be responsible for the complete release quality and triage lifecycle, which includes deployment, triage, mitigation, and tool development for software release operations. The position will require daily collaboration with the Development, Release, and QA teams. You will assess and ensure the release quality of the RDK software with Key performance metrics as well as incidents from the field. Also, identify new tools, processes, etc., necessary to improve the software release triage engineering process. You will manage risks and resolve issues that affect release scope, schedule and quality.

 * Investigate customer-impacting field issues, identify root cause, and guide development teams toward the right fix
 * Use strong problem-solving and debugging skills to isolate faults and resolve issues quickly
 * Monitor business intelligence and telemetry dashboards to catch emerging customer issues early and act on them
 * Collaborate closely with internal engineering teams and external partners, communicating findings clearly
 * Contribute to and follow Agile development practices
 * Stay current with new tools, technologies, and best practices across development, data analysis, cloud platforms, and monitoring
 * Help scope requirements and contribute ideas to improve triage tooling and workflows
 * Support and mentor teammates, sharing knowledge and best practices as you grow