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# Application Support Specialist

- **Company:** Golden, LLC
- **Location:** Houston, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Application Configuration Access Protocols, Application Testing, Information Systems, Monitoring of Systems, IT Management, Product Software Implementation Methods, Software Troubleshooting, Information Technology
- **Published:** October 1, 2026
- **Apply:** https://www.juju.com/job/16_a0f0ee704

## About the Role

* Associate's or bachelor's degree in information systems, Computer Science, Business, or a related field preferred.
 * 1-3 years of experience in application support, technical support, helpdesk support, or a related role preferred.
 * Experience supporting Jack Henry LoanVantage Commercial LOS, or a similar commercial loan origination system, is strongly preferred.
 * Banking, lending, loan operations, or financial services application support experience preferred.
 * Strong troubleshooting, problem-solving, communication, and documentation skills.
 * Ability to learn new systems quickly, follow structured procedures, and work with both technical and non-technical users.
 * Ability to communicate clearly with business users, IT staff, and software vendors, while managing multiple support requests in a professional manner.

## Description

* Provide application support for Jack Henry LoanVantage Commercial LOS, or similar commercial loan origination systems, including user issues, workflow questions, access support, testing, and vendor escalation.
 * Support users with application issues, system errors, access questions, and workflow-related troubleshooting.
 * Assist with application configuration, user access, security roles, maintenance tasks, and routine system administration under IT management direction.
 * Monitor system performance, identify recurring issues, and escalate concerns to IT management or vendors as needed.
 * Assist with testing, validation, and implementation of software updates, patches, system changes, and new features.
 * Work with lending, loan operations, and other business departments to understand application issues and support daily operational needs.
 * Coordinate with vendors and internal IT staff when escalation, research, or system intervention is required.
 * Document troubleshooting steps, issue logs, support procedures, and user guidance materials.
 * Assist with application testing, documentation, user coordination, and process improvement related to supported banking applications.
 * Perform other duties as assigned.