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# Computer Operator I

- **Company:** Brightstar Lottery
- **Location:** Richmond, VA, United States
- **Experience:** Starter
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Data Centers, Data Systems, File Systems, Middleware, Internet Protocol, Logical Security, Microsoft Office, Computer Network Technologies
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=36c6ba4dbb8c4cd6

## About the Role

* High School diploma or equivalent required
 * IT, technical, or related college degree or certifications are preferred
 * 1-2 years' experience with Service Desk, Help Desk, Call Center, or Customer Service positions
 * Basic experience in Microsoft Office (Outlook, Teams, Word, Excel)
 * Technical knowledge and skills required
 * Must be able to monitor and troubleshoot multiple technologies

## Description

Join the WINNING TEAM at BRIGHTSTAR! BRIGHTSTAR is seeking a Computer Operator in the area of Richmond, VA. This position requires you be flexible with shift as it is a 24/7 operation. The position offers competitive wages and shift differential for off-shift hours. It is an entry level position responsible for general technical support of the data systems for lottery sale systems. This position is NOT a remote opportunity so the candidate should be local to the data center site. Candidates should also be flexible to work a day shift or night shift position. Data Center shifts are 12 hours, with 3 or 4 days per week., * Provides entry to intermediate level monitoring and troubleshooting for operating equipment for one or more jurisdictions and 24x365 adherence to operational procedures, checklists, policies, and national IT Best Practices.

 * Performs intermediate level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal supervision.
 * Monitors logical security through use of established tools and procedures.
 * Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal supervision.
 * Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
 * Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines.
 * Submits recommendations to create and/or maintain operational procedures and checklists.
 * Adheres to service level agreements by following established SLA performance requirements
 * Adheres to IT best practices by following established IT best practice performance and audit
 * Supports local testing policies and procedures
 * Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
 * Assists in providing informal coaching and mentoring to junior level operators.