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# Help Desk Technician

- **Company:** Hartline Barger Llp
- **Location:** Houston, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Windows, Access Network, Law Practice Management Software, Data Governance, Data Security, Information Technology, Laptops, Hardware Asset Management
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=59a7adb9a599cf84

## About the Role

* Experience: Minimum 1-3+ years of experience in an IT help desk or desktop support role. Prior experience working within a law firm or professional services environment is highly preferred.
 * Education: High school diploma or equivalent required. An Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

Technical Skills:

 * Proficiency with Microsoft 365, Advanced MS Word, and Windows 10/11 environments.
 * Certifications (Preferred): CompTIA A+, Network+, or Microsoft Certified Professional (MCP) credentials.

## Description

* End-User Support: Provide first-line technical assistance via phone, email, chat, and walk-ins for hardware, software, mobile devices, printers, scanners, and remote network access
 * Legal Application Support: Troubleshoot and support specialized legal software platforms
 * Hardware Lifecycle & Setup: Configure, image, deploy, and maintain PC and Mac hardware, laptops, and peripheral components. Manage user account creation, password resets, and permission updates.
 * Conference & AV Support: Coordinate, test, and troubleshoot video conferencing systems (e.g., Zoom, Microsoft Teams) for client meetings, depositions, and internal training.
 * Data Security & Discretion: Strictly adhere to the firm's data governance protocols to secure highly sensitive, confidential client, case, and financial data.
 * Documentation & Training: Maintain standard operating procedures and contribute to the internal IT knowledge base. Provide informal, patient technical coaching to lawyers and staff.