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# IT Field Service Technician

- **Company:** International Paper Company
- **Location:** Irwindale, CA, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Computer Networks, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Microsoft Office, Windows Servers, Software Engineering, TCP/IP, Transmission Control Protocol (TCP), Tablet Computers, Peripherals, Firewalls (Computer Science), Computer Equipment, Laptops, Servicenow
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=476771767b9b3555

## About the Role

* Strong knowledge of computer networking concepts including LAN, TCP/IP protocols, DNS configuration, VPNs, firewalls, and TCP connections
 * Proficiency in supporting Windows (including Windows Server), macOS, Linux operating systems, and Microsoft Office applications
 * Experience with hardware troubleshooting-identifying issues with computer hardware components and peripherals-and performing repairs or replacements as needed
 * Experience with ServiceNow
 * Ability to provide technical troubleshooting support for software issues across various platforms and operating systems
 * Excellent customer service skills with the ability to communicate technical information clearly to non-technical users
 * Familiarity with help desk systems for ticket management and tracking service requests efficiently
 * Knowledge of mobile device support including smartphones and tablets in a corporate environment

## Description

* Troubleshoot and resolve equipment problems related to desktops, laptops, mobile devices, printers, and peripherals
 * Configure and support operating systems including Windows (Windows 10/11), macOS, Linux, and Windows Server environments
 * Manage network troubleshooting tasks involving LAN (Local Area Network), TCP/IP protocols, DNS settings, VPNs, firewalls, and TCP connections
 * Document all service requests and resolutions using customer support ticket management systems while maintaining clear communication with clients
 * Conduct analysis of technical issues to identify root causes and implement effective solutions promptly