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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Support - **Company:** Elite - **Location:** Fort Myers, FL, United States - **Experience:** Starter - **Salary:** $43,680.0 - $45,760.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Issue Tracking Systems, Remote Service Software, Software Engineering, Connectivity Problems, Office365, Information Technology, User Administration, User Accounts - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8c27b747e30001c7 ## About the Role · High school diploma or equivalent required; Associate degree in Information Technology, Computer Science, or related field preferred. · 1-2 years of help desk, desktop support, or general IT support experience preferred. · Working knowledge of Windows operating systems and standard desktop troubleshooting. · Experience supporting printers, user accounts, and common office hardware/software issues. · Familiarity with Microsoft 365 applications such as Outlook, Teams, and OneDrive. · Familiarity with ticketing systems and remote support tools. · Strong troubleshooting skills with the ability to use logic, judgment, and attention to detail. · Strong verbal and written communication skills. · Ability to manage multiple tasks, stay organized, and maintain a high level of follow-through. · Ability to work professionally with staff in a fast-paced healthcare office environment. Preferred Qualifications · Experience supporting users in a multi-site organization. · Exposure to Active Directory and Microsoft 365 user administration. · Experience with basic computer deployment, imaging, or workstation preparation. · Experience working in an environment where professionalism, confidentiality, and responsiveness are essential., * IT Help Desk: 1 year (Preferred) ## Description Elite DNA Behavioral Health is seeking a dependable, service-oriented Tier 1 Help Desk Support professional to join our IT team. This position is responsible for providing frontline technical support to staff across our Fort Myers offices and multiple locations throughout the organization. This role is a strong fit for someone who enjoys helping people, communicates well, stays organized, and can handle a steady flow of day-to-day support needs with professionalism and follow-through. The ideal candidate is comfortable supporting end users with common IT issues involving Windows computers, Microsoft 365, printers, passwords, and remote support tools. Primary Responsibilities · Provide hands-on desk-side support for staff at our Fort Myers locations. · Provide phone and remote technical support to users across 30+ office locations. · Monitor and manage incoming support tickets, including prioritization, follow-up, documentation, and resolution. · Troubleshoot and resolve common end-user issues involving Windows workstations, printers, Microsoft 365 applications, login issues, and basic connectivity problems. · Assist users with password resets, account access issues, and adherence to security procedures. · Install, configure, and troubleshoot printers, peripherals, and other standard office technology. · Use remote support tools to assist staff in a timely and professional manner. · Communicate clearly with users regarding issue status, next steps, and expected resolution timelines. · Escalate issues appropriately to higher-level IT staff when needed, with complete troubleshooting notes and supporting details. · Document incidents, actions taken, and resolutions thoroughly within the ticketing system. · Provide basic end-user guidance and training to promote good technology habits and reduce repeat issues. · Assist with basic workstation setup, user onboarding support, equipment deployment, and other IT operational tasks as assigned. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Coffee with Developers - Babette Wagner](https://www.wearedevelopers.com/videos/1223-coffee-with-developers-babette-wagner) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)