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# Information Services Assistant - Passports

- **Company:** Spartanburg County
- **Location:** Spartanburg, SC, United States
- **Salary:** $32,016
- **Contract:** Permanent contract
- **Skills:** Databases, Multi-Factor Authentication, Productivity Software
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4622343ec7b7a2ef

## About the Role

* Bachelor's Degree or equivalent combination of education and experience
 * Experience and proficiency with current library technology, including the internet, research databases, productivity software, and communications applications
 * Strong interpersonal and customer service skills
 * Good time management skills and attention to detail
 * Ability to take direction and work independently or in a team environment
 * Proven experience in collaborating with others to provide appropriate service and programs for the public
 * SCPL uses multi-factor authentication for network and program access. Employees may be required to use their personal device for MFA.
 * Driver's license valid in the state of South Carolina with the ability to drive to other libraries.

## Description

* Schedules and successfully executes an equitable number of passport applications based on the needs of facility.
 * Regularly tracks passport applications to ensure they are received by Passport Services.
 * Maintains up to date literature and applications related to passport applications and keeps up to date with changes as communicated through official passport acceptance agent correspondence.
 * Supports passport facility by attending yearly training and being available for periodical facility training.
 * Maintains confidentiality and abiding by all rules set forward by the Passport Application Resource Guide (PARG).
 * Provides superior customer service with information requests, reader's advisory questions, computers, digital devices, and library equipment.
 * Collaborates with community partners, patrons, and staff to provide relevant, innovative assistance and programs for patrons of the Information Services Department.
 * Assists with processing, shifting, and weeding of the collection when needed; reads shelves to make sure items are in the correct order on the shelf; assists with library book displays; shelves materials when necessary.
 * Handles financial transactions and assists in preparing bank deposits.
 * Responsible for maintaining an attractive space in the Information Services department.
 * Participates in department meetings, assigned committee meetings, and online discussions.
 * Attends regular training related to adult services and other library work.
 * Remains aware of safety and security issues and takes appropriate action as needed; roves the department to maintain awareness of patron needs and security.