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# IT support Engineer (Level 2)

- **Company:** The Newt in Somerset
- **Location:** Hadspen, UK (Remote available)
- **Salary:** £35,886.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Backup Devices, Software Documentation, Collaborative Software, CompTIA Network+, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Payment Systems, Virtual Private Networks (VPN), Windows Servers, PCI Data Security Standards, Virtual Local Area Networks, Wi-Fi Technology, Firewalls (Computer Science), Microsoft InTune, Information Technology
- **Published:** October 9, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5921806477

## About the Role

* Proven experience in second-line IT support or an IT engineer role, ideally within hospitality, retail or a multi-site environment.
 * Strong networking knowledge, including switching, VLANs, Wi-Fi, firewalls, DHCP/DNS and VPNs.
 * Strong Microsoft 365 and Entra ID administration skills, with experience of Windows Server, Active Directory, Group Policy and backup solutions.
 * Experience supporting POS and payment systems, including Oracle Simphony and EMC, alongside a good understanding of cyber security and PCI DSS.
 * A calm, organised approach, with the initiative to own problems, investigate root causes and prioritise effectively in a live operational environment.
 * Clear communication skills, confidence explaining technical issues to non-technical colleagues and a supportive approach to coaching others.
 * An IT qualification at Level 3/A Level or equivalent, plus a relevant industry certification such as CompTIA Network+ or Microsoft 365 Administrator.
 * A full UK driving licence. Knowledge of Ruckus, Paxton Net2/Akuvox, IoT networks, building management systems or AV and exhibit technology would be an advantage.

## Description

From a seamless restaurant service to an interactive exhibition, technology supports extraordinary experiences across The Newt in Somerset. As our IT Support Engineer, you'll keep that technology working at its best, tackling complex technical challenges and supporting the networks, systems and security that connect our diverse estate. Working closely with the IT Manager and guiding our Level 1 colleagues, you'll combine hands-on problem-solving with opportunities to support new sites, openings and connected building systems. This is a varied role for someone who enjoys taking ownership, finding lasting solutions and seeing the difference their expertise makes every day., * Act as the second-line escalation point, resolving complex IT incidents and identifying the root causes of recurring problems.

 * Manage and maintain estate networks, including switching, Wi-Fi, VLANs, firewalls, VPNs and connections between sites.
 * Administer Microsoft 365, Entra ID and Intune, supporting secure access, device management and collaboration tools.
 * Support business-critical systems, including Oracle Simphony, payment terminals, telephony, access control and CCTV.
 * Lead day-to-day cyber security activity, including patching, endpoint protection, access reviews and PCI DSS compliance for payment systems.
 * Work with Engineering to support connectivity for building systems, IoT networks, museum exhibits and interactives, and assist with IT projects for new sites and openings.
 * Coach our Level 1 IT Support Assistants and maintain clear system documentation, procedures, and asset and licence records.
 * Participate in the on-call rota as the escalation point and deputise for the IT Manager when required., The Engineering Department looks after the Company's assets (Buildings, IT Infrastructure and Exhibit Technology, Mechanical plant, Water systems, Food production equipment and Vehicles), conducting scheduled checks and preventive maintenance in all areas of the estate. Engineering also responds to guest requests should they have issues and to colleague requests from across the estate.