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# Application Support Engineer - Intermediate

- **Company:** BankUnited, N. A.
- **Location:** Miami Lakes, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Client Server Models, Software as a Service, Cloud Computing, System Configuration, Data Integrity, Github, Scrum Methodology, Software Deployment, Information Technology, Patch Management, Workday
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f4a17a6ec2cb0a05

## About the Role

* Bachelor's Degree in Computer Information Systems, and/or engineering or comparable experience, with the appropriate emphasis in Business Administration, and Client Server support experience.
 * Master's Degree in Computer Information Systems, and/or Engineering or comparable experience preferred.

Experience

 * 3+ years of Workday development experience.
 * Workday Pro Workday Orchestrate Developer Certification preferred.
 * Workday Pro Workday Extend Developer Certification required.
 * Experience in GitHub.
 * Experience researching and keeping "abreast" of industry technical/ business information security requirements and translating those requirements to the Banks information environment.
 * Proven support experience in software as a service (SaaS) and other cloud applications.

Licenses and Certifications

 * Six Sigma Green Belt, Certified Scrum Master (CSM) desired.

Knowledge, Skills, and Abilities

 * Demonstrates excellent oral and written communication skills.
 * Software Deployment and Patch Management.
 * Vendor management skills.
 * Technical Documentation.
 * Demonstrates broad, in-depth proficiency sufficient to be recognized as an authority or master performer in the applications of this competency; recognized authority / expert in subject matter area.
 * Problem-solving, time-management, and critical thinking skills.
 * Customer service skills.

## Description

* Develops new integrations between Workday and other applications.
 * Maintains and supports existing integrations between Workday and other inbound and outbound applications.
 * Responds to, defines, researches, and resolves customer issues referred by Level 2 and Level 3 support for the applications supported.
 * Functions as the liaison between vendors and BankUnited business units.
 * Provides subject matter expertise and participates in projects related to new and existing applications.
 * Follows defined change control processes to test and install system patches, upgrades, or features.
 * Maintains system files and monitors system configurations to ensure data integrity.
 * Reviews, analyzes, and installs application systems in support of the business lines.
 * Consults with users to identify current operating procedures and clarify objectives.
 * Documents and writes manuals describing installation and operating procedures.
 * Analyzes and evaluates existing or newly developed applications or systems and prepares documentation, including detailed technical designs, system flow charts, and system interface descriptions outlining system capabilities and processes.
 * Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
 * Adheres to Bank policies and procedures and completes required training.
 * Identifies and reports suspicious activity.