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# IT Support Engineer

- **Company:** EOS Inc.
- **Location:** Austin, TX, United States
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Virtual Private Networks (VPN), Multi-protocol Systems, Wide Area Networks, Office365, Information Technology, Zendesk, Servicenow
- **Published:** October 1, 2026
- **Apply:** https://www.juju.com/job/16_edc7004d1

## About the Role

* Experience in an IT Engineer/Technician role with exposure to AV environments.
 * Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.).
 * Ability to communicate clearly and effectively at all levels in the organisation and to different levels of technical ability.
 * Proven ability to work and deliver effectively within defined measures of success.
 * An analytical and pragmatic problem-solving focus., * Degree in Information Technology, Audio Engineering, or related subject / equivalent experience.
 * Recognised professional IT or AV qualifications (e.g., Crestron, Extron, Q-SYS, Biamp Tesira, Shure certifications).
 * Helpdesk experience (Freshdesk, Service Now etc)
 * Experience with the O365 suite of applications and tools.
 * Experience of WAN technologies such as MPLS and site-to-site VPN.
 * Experience of SD-WAN, internet breakout, and web-filtering technologies.
 * Experience supporting enterprise AV ecosystems including video conferencing platforms, room scheduling systems, and networked AV devices.

## Description

* Provide first-line contact to clients via phone, email, and remote VPN access.
 * Diagnose, troubleshoot, and resolve technical issues in an accurate and timely manner, including hardware, software, network, and AV system faults.
 * Support, configure, and maintain AV control systems including Crestron, Extron, and Q-SYS, ensuring stable operation of meeting room and conferencing environments.
 * Configure, tune, and troubleshoot audio DSP platforms such as Biamp, Shure, Q-SYS, and other enterprise DSP solutions.
 * Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and network-connected devices.
 * Maintain the current technology infrastructure to ensure that it is reliable, optimized, and fit for purpose.
 * Maintain infrastructure resilience, backup, and recovery.
 * Ensure the delivery of a high-quality, business-focused IT and AV support service in line with agreed SLAs.
 * Ensure that the technology infrastructure is secure and remains so, working closely with US and other regional teams.
 * Deliver on agreed IT strategy and contribute to the achievement of goals and objectives aligned with corporate plans.
 * Identify and develop opportunities for continuous improvement across IT and AV environments.