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# SC Cleared IT Support Specialist

- **Company:** Advanced Resource Managers
- **Location:** Warton, UK
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, System Configuration, Information Technology, Laptops, Servicenow
- **Published:** October 12, 2026
- **Apply:** https://www.arm.co.uk/job-application/?job_id=130968_1791802510

## About the Role

* Proven experience in an IT Service Desk, Desktop Support, Walk-up Tech Bar or L2 Support position.
 * Strong hands-on experience troubleshooting laptops, hardware, software and Windows operating systems.
 * Practical experience building, configuring and deploying laptops.
 * Strong working knowledge of ServiceNow, particularly reporting and dashboard functionality.
 * Experience managing incidents and service requests through an ITSM platform.
 * Excellent communication and stakeholder management skills.
 * Ability to work independently in a fully on-site support environment.
 * Flexibility to align with UK working hours when required.

Desirable

 * ITIL Foundation certification or higher.
 * Experience with device provisioning and near-zero-touch deployment processes.
 * Experience supporting users within Defence or other highly secure environments.
 * Experience working within international or multi-site IT support teams.
 * Professional working proficiency in English alongside the relevant local language.

## Description

You will act as the primary on-site IT support contact, providing hands-on technical assistance to local users while working closely with a wider UK-based Service Operations team. The role will involve troubleshooting hardware and software issues, managing ServiceNow tickets and taking ownership of local laptop builds, configuration and deployment., On-Site L1/L2 Technical Support

 * Provide hands-on Level 1 and Level 2 IT support to users, including walk-up and scheduled assistance.
 * Diagnose and troubleshoot hardware, software, Windows operating systems and basic network connectivity issues.
 * Log, manage and resolve incidents and service requests through ServiceNow.
 * Ensure tickets are accurately documented and users receive regular updates.
 * Resolve technical issues locally wherever possible, escalating more complex incidents when required.

Device Builds & Deployment

 * Take ownership of the end-to-end laptop build, configuration and deployment process.
 * Prepare and maintain pre-configured laptop stock to enable rapid replacement of faulty devices.
 * Manage routine patches, updates and device maintenance.
 * Coordinate hardware logistics, including the secure return of faulty equipment.

ServiceNow & Reporting

 * Utilise ServiceNow to manage incidents, service requests and operational reporting.
 * Produce reports and dashboards to provide visibility of local support performance.
 * Identify opportunities to improve service delivery and operational efficiency.
 * Work closely with the wider Service Operations team to ensure consistent support standards.