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# Manager IT Support & Manufacturing

- **Company:** Isar Aerospace
- **Location:** München, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Bash Shell, Business Software, Ubuntu (Operating System), Software as a Service, Debian Linux, Linux, Health Information Management, Identity and Access Management, Issue Tracking Systems, Microsoft Office, Windows PowerShell, Queue Management Systems, Red Hat Enterprise Linux, Software Tools, Remote Service Software, Software Deployment, TeamViewer, Scripting, Mobile Os, Peripherals, Microsoft InTune, Computer Equipment, Laptops
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=95a75a47b82cb43f

## About the Role

* Operating Systems: Advanced proficiency with Windows 10/11, Linux desktop environments (Debian/Ubuntu/RHEL), and mobile OS (iOS/Android).
 * Hardware & Peripherals: Deep troubleshooting knowledge of desktop/laptop hardware, docking stations, industrial PCs, barcode scanners, thermal printers, and office AV setup.
 * Support Tools: Hands-on experience with ITSM / Helpdesk ticketing systems, remote support tools (e.g., TeamViewer, AnyDesk), and Endpoint Management (e.g., Intune).
 * Identity Management: Practical experience with Active Directory, Entra ID, and user permission management.
 * Basic Scripting (Conceptual): Ability to understand and execute existing PowerShell, Bash, or Python scripts used for client onboarding and endpoint administration.

Qualifications & Experience

 * 3-5+ years of hands-on experience in IT Support, Helpdesk, Desktop Support, or Technical Customer Service, with experience acting as a team lead, senior support engineer, or manager.
 * Experience supporting users in a hybrid environment (office staff + manufacturing, warehousing, or operational plant floor personnel).
 * Exceptional communication, patience, and customer-service mindset with strong problem-solving skills under time constraints.

## Description

This is a hands-on lead position designed for a senior support specialist or helpdesk lead who excels at troubleshooting end-user hardware, OS environments, peripherals, and software tools while carrying a manager-level title. You will be responsible for end-user satisfaction, ticket queue management, device lifecycle provisioning, and acting as the top escalation point for user-facing technical issues.

Your Role in Our Space Mission:

End-User Support Leadership & Operations

 * Hands-on Technical Leadership: Act as the primary escalation point (Level 2/3) for complex end-user support tickets, troubleshooting hardware, operating systems, applications, and peripherals.
 * Service Desk Management: Oversee support ticket queues, SLA performance, service desk workflows, and issue prioritization across corporate offices and operational/plant areas.
 * User Onboarding & Lifecycle: Manage hardware provisioning, asset intake, user profile setups, workstation deployments, and device offboarding.
 * Vendor Coordination: Work with hardware OEMs, printer/peripheral vendors, and external service providers to resolve end-user equipment repairs and replacements.

Office IT User Support

 * Desktop & Device Support: Provide comprehensive support for Windows, macOS, and Linux (Debian/Ubuntu) desktop workstations, laptops, mobile devices, and office printers.
 * Productivity & SaaS Tools: Help users navigate and resolve issues within core business applications (Microsoft 365, local software, client tools, and videoconferencing systems).
 * Identity & Access Requests: Manage user access creation, password resets, role assignments, and group permissions in Active Directory / Entra ID.

Shop-Floor & OT Support

 * Industrial & Field End-User Devices: Provide hands-on support for shop-floor workstations, ruggedized laptops, industrial PCs (IPCs), touch panels/HMIs, barcode scanners, and label printers.
 * Field-Level Troubleshooting: Assist operational staff and machine operators with local software installation, client application connectivity, terminal software, and physical interface cables.
 * OT Support Coordination: Collaborate with plant managers and machine operators to ensure minimal end-user downtime during operational shifts.

Documentation & Scripting Overview

 * Support Documentation: Maintain internal knowledge base articles, standard operating procedures (SOPs), and user quick-reference guides.
 * Automation & Scripting (Conceptual): Solid conceptual understanding of basic Bash, PowerShell, or Python scripts-ability to run, understand, and use existing automation scripts for bulk user account creation or software deployment.