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# Working Student IT Service Management

- **Company:** RWE AG
- **Location:** Essen, Germany (Remote available)
- **Contract:** Temporary contract
- **Skills:** Artificial Intelligence, Decision Support Systems, Information Technology, Servicenow
- **Published:** October 8, 2026
- **Apply:** https://www.myability.jobs/de/node/195753/apply-external

## About the Role

* Ongoing studies in Information Technology, Business Informatics, Engineering, Economics, or a related discipline.
 * At least 12 months remaining until graduation.
 * Strong interest in IT, digital solutions, and service management processes.
 * Good understanding of common IT systems, applications, and technologies.
 * Analytical mindset and interest in working with data and process improvements.
 * Independent and structured working style in a dynamic environment.
 * Strong command of English, both written and spoken.
 * Proactive attitude, strong problem-solving skills, and eagerness to learn.

Advantageous, but not essential

 * Experience with ServiceNow or familiarity with ITIL practices.
 * German skills.

## Description

To start as soon as possible, part time, fixed term (12 months)

Are you passionate about IT and looking for an exciting opportunity to contribute to shaping service management processes? As a Working Student in our IT Service Management team, you will work closely with experts to build and optimize our new ServiceNow platform and support the development of modern & AI-enabled service management processes. This position offers a unique opportunity to apply and enhance your technical skills, gain insights into the renewable energy industry, and benefit from a steep learning curve.

About the role

 * Analyse service tickets to identify patterns, trends, and improvement opportunities.
 * Support the creation of KPIs, dashboards, and reports to enable data-driven decision making.
 * Assist in creating and maintaining knowledge articles to improve documentation and user support.
 * Document meeting outcomes and action items to ensure transparency and effective follow-up.
 * Support process optimization initiatives across different IT service areas.
 * Collaborate with Team members on the implementation and adoption of AI-driven capabilities and automation solutions within the ServiceNow platform.