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# Infrastructure Support Analyst

- **Company:** M&T Bank
- **Location:** Getzville, NY, United States
- **Salary:** $62,200.0 - $103,600.0
- **Contract:** Permanent contract
- **Skills:** Apple IOS, Diagnostic Tools
- **Published:** October 4, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3418310598&tx=UT5955TTD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

Minimum of 4 years' higher education and/or work experience.

Prior experience in digesting technical information and communicating technical problems effectively.

Experience supporting MacBook and IOS devices

Detail-oriented, with excellent written and verbal communication skills

Education and Experience Preferred:

A bachelor's degree in a technology-related field, along with at least 5 years of higher education and/or work experience, will set you apart.

Certifications or special training in related technologies are a big plus.

## Description

Workplace Technology Hero: Be the first responder to help desk escalations, armed with your problem-solving skills and a readiness to tackle any challenge that comes your way.

Master of Multitasking: Complete a variety of tasks, from resolving technical incidents to responding to service requests, all while maintaining a keen eye for detail.

Tech Troubleshooter: Utilize your diagnostic prowess to troubleshoot issues using basic diagnostic tools, ensuring our systems run smoothly.

Maintenance Maestro: Follow Standard Operating Procedures to perform system maintenance tasks, including patching, health checks, and updates. When anomalies arise, you'll research and report complex issues to senior staff.

Team Player: Collaborate on exciting projects with your fellow team members and provide guidance to less experienced colleagues.

Innovation Advocate: Identify opportunities to enhance existing procedures, making our processes more efficient, and document these improvements.

Risk-Aware Professional: Understand and adhere to our risk and regulatory standards while identifying and escalating any risk-related issues.

Internal Control Guardian: Maintain our internal control standards and address audit points promptly, ensuring compliance with external regulations.

Adaptable Problem Solver: Handle various related duties as assigned, adapting to new challenges and learning opportunities.