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# 1st Line IT Support

- **Company:** CMD Recruitment
- **Location:** Bristol, United Kingdom
- **Salary:** £29,120 - £34,320
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, System Configuration, Data Logging
- **Published:** October 21, 2026
- **Apply:** https://www.reed.co.uk/jobs/1st-line-it-support/57480022

## About the Role

* Previous experience working within an IT Service Desk or Helpdesk environment
 * Strong troubleshooting and problem-solving skills
 * Familiarity with Windows OS, Microsoft 365, and Active Directory
 * Excellent communication and customer service skills
 * The ability to work in a fast-paced environment and manage multiple support requests
 * Availability to start at short notice, * IT
 * desktop support
 * support technician

## Description

An established organisation based in Bristol is seeking a 1st Line IT Support professional to join their team for an initial 3 months. This is a great opportunity for someone with strong first-line support experience who can quickly integrate into a busy IT environment and provide excellent technical support to internal users., * Acting as the first point of contact for IT support queries via phone, email, and ticketing systems

 * Logging, prioritising, and managing incidents and service requests in line with internal SLAs
 * Providing 1st line technical support for hardware, software, and system-related issues
 * Troubleshooting common issues relating to Windows environments, Microsoft 365, and user access
 * Supporting with user account administration, password resets, and permissions
 * Assisting with hardware setup and configuration, including laptops, desktops, and peripherals
 * Escalating more complex technical issues to the relevant teams when required
 * Maintaining accurate records of issues, fixes, and updates within the helpdesk system
 * Delivering a high level of customer service to internal users across the business