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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Front Office Trading Application Support Analyst - **Company:** Talan - **Location:** London, UK - **Salary:** £58,511.0 - **Contract:** Permanent contract - **Skills:** Algorithmic Trading, Databases, DevOps, Monitoring of Systems, HP Systems Insight Manager, Python (Programming Language), Knowledge Management, Release Management, Software Deployment, SQL Databases, Software Troubleshooting, Information Technology - **Published:** October 19, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5934618503 ## About the Role This role is ideal for someone with a strong background in Front Office production support who thrives in a fast-paced trading environment and enjoys solving complex technical and business challenges., Essential * Proven experience in a Front Office Trading Application Support role within an Investment Banking or Capital Markets environment. * The majority of your experience must have been gained supporting Front Office trading desks and business-critical trading applications. * Strong understanding of the criticality, availability, and responsiveness requirements associated with electronic trading platforms. * Experience providing application support as part of a global support team in a fast-paced trading environment. * Proven experience managing high-severity production incidents and driving issues through to resolution. * Strong troubleshooting, analytical, and root cause analysis skills. * Experience working directly with traders, sales teams, development teams, and senior business stakeholders. * Strong commercial awareness with a clear understanding of how technology impacts front-office business performance. * Excellent communication, relationship-building, and stakeholder management skills, with the ability to act as a bridge between technical and business teams. * Ability to interact confidently with both junior and senior stakeholders across business and technology functions. * Experience supporting complex and diverse technology environments and interconnected systems. * Strong understanding of Linux/Unix environments. * Good SQL and database troubleshooting skills. * Scripting and automation experience using Python, Shell, or similar technologies. * Experience with enterprise monitoring, observability, and support tooling. * Results-oriented mindset with a strong sense of ownership and accountability. Mandatory Requirements * Front Office Trading Application Support experience is essential * Investment Banking / Capital Markets experience is essential * Rates Trading knowledge highly desirable * London-based role requiring 5 days per week on-site attendance * Participation in shift work and weekend rota support required * Candidates must already be based in or around London * No sponsorship available for this position * Excellent stakeholder management and communication skills required * Proven experience supporting mission-critical trading applications in a Front Office environment required Highly Desirable * Knowledge of Rates Trading products, including Fixed Income, Bonds, Swaps, Repos, or related markets. * Experience supporting electronic trading, pricing, execution, market data, or risk platforms. * Experience within a global follow-the-sun support model. * Exposure to release management, DevOps practices, and production change processes. * Familiarity with vendor and in-house trading platforms., * Degree in Computer Science, Mathematics, Engineering, Physics, Finance, or a related technical discipline. * Equivalent industry experience will also be considered. ## Description We are seeking an experienced Front Office Trading Application Support Analyst to join a specialist team supporting a global Rates eTrading platform used by traders and sales teams across international markets., You will be responsible for the support, stability, monitoring, and continuous improvement of a complex Rates eTrading technology estate. Acting as a key liaison between Trading, Sales, Development, Infrastructure, and Support teams, you will ensure the reliability and performance of mission-critical front-office trading applications. This role combines technical application support, incident management, business analysis, release management, and project delivery responsibilities within a highly demanding trading environment. You will work directly with Front Office users and stakeholders, requiring excellent communication skills, strong technical expertise, and the ability to perform under pressure., Incident & Problem Management * Own and manage Priority 1 and Priority 2 incidents from identification through to resolution. * Perform root cause analysis and lead post-incident reviews. * Communicate effectively with traders, sales teams, technology teams, and management during major incidents. * Coordinate task-force activities for critical production issues. * Work closely with upstream and downstream support teams to ensure rapid issue resolution. * Ensure all incidents are accurately logged, tracked, and documented. * Drive continuous improvements to platform stability and support processes. Application Monitoring & Production Support * Support and monitor a suite of Rates eTrading applications within a global production environment. * Maintain high levels of platform availability and operational performance. * Monitor application health, market data flows, trade flows, and system alerts throughout the trading day. * Perform proactive troubleshooting and performance analysis. * Execute production support activities, system administration tasks, and operational readiness checks. * Participate in global handovers with follow-the-sun support teams. * Develop automation and monitoring enhancements to improve operational efficiency. * Contribute to monitoring migrations and tooling improvements using Python and related technologies. Knowledge Management * Create and maintain support documentation, operational procedures, and knowledge articles. * Act as a subject matter expert for supported applications. * Support user training and adoption of new functionality. * Assist with onboarding and training of regional and follow-the-sun support teams. * Maintain clear and effective operational handover procedures. Service Improvement * Proactively identify trends, risks, and capacity concerns across supported platforms. * Improve monitoring, alerting, and observability capabilities. * Reduce manual operational tasks through automation and process optimisation. * Ensure support tooling and application logs remain effective, actionable, and fit for purpose. * Drive operational excellence initiatives across the support function. Change & Release Management * Participate in release cycles and production deployments. * Perform pre-release validation and post-release verification activities. * Coordinate deployment activities with development and infrastructure teams. * Review and communicate release notes to stakeholders. * Ensure new functionality is supportable and operationally ready before production implementation. Project Delivery * Contribute to technology projects and strategic initiatives impacting trading systems. * Support the introduction of new applications, enhancements, and platform upgrades. * Define operational requirements, monitoring standards, and support models for new solutions. * Ensure projects are delivered with appropriate monitoring, documentation, training, and support processes in place.