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# IT Support Engineer

- **Company:** Reed
- **Location:** Belfast, UK
- **Experience:** Experienced
- **Salary:** £30,000.0 - £38,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Exchange Server, Hyper-V, Microsoft Office, Microsoft SharePoint, Information Technology Outsourcing, Sonicwall
- **Published:** October 20, 2026
- **Apply:** https://www.nijobfinder.co.uk/job/2056256/it-support-engineer/

## About the Role

* Previous experience in an onsite IT support role.
 * Proficiency in Windows Server, DHCP, DNS, and Active Directory Administration.
 * Experience with Microsoft Exchange, Office 365, and SharePoint.
 * Knowledge of Broadband, Wireless, and Firewall technologies.
 * Familiarity with AV and Backup Products.
 * Working knowledge in any of the following would be advantageous: Azure, Hyper V, SonicWALL, Dell Switching, ConnectWise Manage and Automate.
 * Excellent interpersonal skills, self-motivation, flexibility, and a team-oriented approach.
 * Strong problem-solving and decision-making skills.
 * Exceptional customer service and care.

## Description

REED Technology are delighted to partner with an excellent IT Organisation to recruit an additional IT Managed Services Support Engineer - Level 2 and embark on a journey to help companies navigate their digital transformation.

This role involves providing high-level support across various technology areas, focusing on desktop virtualisation technologies, both remotely and on customer premises.

Day-to-day of the role:

 * Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk, and time required for resolution.
 * Maintain constant communication with customers, keeping them fully updated throughout the lifecycle of their ticket.
 * Respond to and resolve customer issues/requests in a timely manner.
 * Collaborate with internal teams and/or client partners to resolve issues.
 * Provide second-line out-of-hours support for specific systems and services in emergencies.
 * Participate in site-wide projects that support changing business and IT requirements.
 * Maintain awareness of industry developments, assist others, and share knowledge to improve standards and develop better ways of working.