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# Helpdesk Coordinator

- **Company:** OCS Group Limited
- **Location:** Glasgow, UK
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Databases
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cb7126d490f26491

## About the Role

* Applicants must have the right to work in the UK
 * Strong Customer service skills.
 * Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.
 * Strong knowledge of Microsoft Office packages.
 * Excellent organisation and planning skills.
 * Knowledge and understanding of property-related issues.
 * Exceptional telephone etiquettes

## Description

Working Hours: Monday to Friday between hours of 7am & 7pm
As part of your role, your key responsibilities will include, but are not limited to:

 * To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
 * Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
 * Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
 * Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
 * Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
 * Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.