> Markdown version of [/jobs/ext/4123324-responsive-repairs-administrator](https://www.wearedevelopers.com/jobs/ext/4123324-responsive-repairs-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Responsive Repairs Administrator - **Company:** MMP Consultancy Limited - **Location:** Barnet, UK (Remote available) - **Experience:** Starter - **Salary:** £149,500 - £188,500 - **Contract:** Contract - **Skills:** Audit Trail, Databases, Issue Tracking Systems, Working Model 2D, Data Logging, Tablet Computers, Performance Monitor, Email Notifications - **Published:** October 29, 2026 - **Apply:** https://www.linkedin.com/oauth/v2/authorization?response_type=code&client_id=86sargeajgy8gi&redirect_uri=https://www.mmpconsultancy.co.uk/linkedinsignin&state=3872&scope=r_liteprofile%20r_emailaddress%20w_member_social ## About the Role Minimum 3 years' experience in a similar administrative role. * Experience working in an office-based environment. * Strong IT skills with experience maintaining accurate records and producing reports. * Excellent communication skills with the ability to build positive relationships with a range of stakeholders. * Proven ability to meet deadlines and work to targets. * Strong organisational and problem-solving skills. * Ability to work independently and as part of a team. * Standard DBS clearance (or willingness to obtain). Desirable * Experience working within the social housing sector. * Experience supporting repairs, maintenance, or property services teams. Qualifications * 5 GCSEs (Grade A-C / 4-9), including English and Maths, or equivalent relevant experience and training. We are looking for someone who: * Demonstrates excellent customer service skills. * Takes ownership and finds practical solutions. * Is proactive, organised, and detail-oriented. * Treats everyone with respect and professionalism., You'll be confident handling a range of administrative tasks and able to keep records accurate, meet deadlines and follow up on outstanding actions. You'll also be comfortable communicating with colleagues, residents, contractors and other stakeholders. Experience in administration, customer service or a property-related environment would be useful. An interest in building safety, housing or compliance is welcome, along with the willingness to keep learning. The opportunity You'll join a team working to support safe, compliant buildings and provide a responsive service to residents and colleagues. Your organisation and attention to detail will help the team monitor important actions and keep information up to date., * Degree-level education (or equivalent experience) in housing, property, building services or environmental health * Strong track record managing housing or property-related services, with a real focus on damp, mould or housing conditions * Solid understanding of Awaab's Law, HHSRS classifications and statutory landlord responsibilities * Experience managing teams against deadlines and policy timescales, including complex/escalated cases involving health and safety risk * Strong data, performance management and contract management skills * Excellent written and verbal communication, with the ability to influence stakeholders and present to varied audiences Desirable * Social housing/local authority background, surveying experience, in-house repairs delivery experience, and experience leading service change in response to new legislation. Requirements * Full UK driving licence and own vehicle insured for business use., * Minimum 5 years' experience within housing repairs, planned maintenance, property maintenance, or social housing. * Strong knowledge of: + Building construction + Structural defects + Damp and mould diagnosis + General building pathology * Proven experience carrying out property inspections and defect diagnosis independently. * Excellent understanding of Building Regulations and Health & Safety legislation. * Experience working with Schedule of Rates (SOR) and variation management. * Experience managing contractors and monitoring performance. * Ability to prepare detailed specifications, scopes of work, and technical reports. * Working knowledge of Awaab's Law and emerging housing legislation. * Knowledge of HHSRS and asbestos management requirements. * Strong organisational, communication, and customer service skills. * Good IT skills, including the use of tablets, mobile working technology, and property management systems. * Ability to manage workloads independently and prioritise effectively. * Proactive approach with excellent attention to detail and problem-solving skills. * Strong team-working and stakeholder management abilities., Building Regulations + Building Act legislation + Building Safety Act requirements + Associated Building Control legislation * Significant experience undertaking: + Plan checking + Building Regulation assessments + Site inspections + Technical compliance reviews * Excellent communication and stakeholder management skills. * Ability to manage a varied and autonomous workload. * Customer-focused approach to service delivery. * Commitment to ongoing professional development. Desirable * RBI Class 2E or 2F registration. * Chartered membership of CABE, CIOB, RICS or equivalent professional body. * Local Authority Building Control experience. * Experience working on Higher-Risk Buildings and technically complex projects. * Experience mentoring junior surveyors and supporting career development. ## Description We are seeking a proactive and organised Responsive Repairs Administrator to support the day-to-day operation of a busy repairs team. The successful candidate will be responsible for a variety of administrative duties, helping to ensure repairs processes run efficiently while delivering excellent customer service to residents, leaseholders, contractors, and internal stakeholders., * Managing incoming emails and general correspondence. * Processing contractor invoices accurately and in a timely manner. * Raising repair orders and follow-on works, including out-of-hours requests. * Handling resident and leaseholder enquiries and investigating queries. * Producing reports to support the wider team. * Liaising with contractors, supply chain partners, and internal departments. * Ensuring the secure handling and storage of keys. * Monitoring and managing overdue works orders. * Ordering office stationery and supplies. * Providing general administrative support as required., We're looking for an organised and proactive Building Safety Assistant to provide administrative support to a Building Safety Team. You'll help keep building safety information accurate and up to date, coordinate actions and correspondence, and support work to keep buildings and residents safe. This is a varied role for someone who takes pride in being organised, communicates clearly and enjoys helping a team deliver an effective service. What you'll be doing * Managing the Building Safety mailbox and responding to routine enquiries * Updating building safety systems, databases and trackers * Raising repairs, actions and purchase orders in line with procedures * Arranging meetings, taking minutes and tracking actions * Chasing outstanding Fire Risk Assessment and building safety actions * Updating the Mandatory Occurrence Reporting system * Preparing routine correspondence and sharing information with colleagues, residents and contractors * Logging incoming correspondence and maintaining information on internal systems and the organisation's website * Collating performance information and supporting the team with general administration * Raising any concerns relating to fire safety, building safety, health and safety or safeguarding, MMP are looking for a Healthy Homes Manager to lead our approach to damp, mould and condensation (DMC) across our housing stock - and to help shape the future of our Healthy Homes service as it expands under Awaab's Law. You'll take the lead on ensuring every case is identified, investigated and resolved within statutory timescales, that residents are treated with empathy and kept informed throughout, and that our data, reporting and audit trails stand up to scrutiny from regulators, the Ombudsman and Members. Looking ahead, Phases 2 and 3 of Awaab's Law will bring wider HHSRS hazards into scope during 2026 - and you'll play a central role in preparing and upskilling the team for that change. What you'll be doing * Leading, managing and developing a team of 5-7, building their skills and confidence to meet statutory and organisational obligations * Owning end-to-end DMC case management - from identification through to resolution - including high-risk, complex and escalated cases * Ensuring inspections are completed within 10 working days and reports reach residents within 3 working days * Monitoring KPIs and performance data, and reporting to Senior Managers, the Executive Team and Boards * Managing contractor performance and budget spend related to the service * Acting as a senior escalation point for residents, Councillors, MPs and regulators * Driving continuous improvement, embedding learning from complaints, Ombudsman findings and legal cases, We are seeking an experienced Planned Works Surveyor to join a busy housing team, responsible for delivering planned maintenance programmes, structural repairs, component replacement projects, and general building repairs across a diverse residential portfolio. This is an excellent opportunity for a surveyor with strong technical knowledge and housing maintenance experience to take ownership of projects from inspection through to completion, ensuring work is delivered safely, efficiently, and to a high standard., * Undertake pre-inspections, work-in-progress inspections, and post-completion inspections. * Diagnose building defects and identify suitable remedial works. * Prepare specifications, schedules of work, photographs, and technical reports. * Raise and issue works orders to contractors and direct labour operatives. * Manage planned maintenance and repair projects from inception to completion. * Monitor contractor performance, quality, expenditure, KPIs, and work-in-progress. * Assess and manage Schedule of Rates (SOR) coding and variation requests. * Prepare quotations and specifications for works outside existing SOR arrangements. * Review contractor reports and technical recommendations. * Provide technical support and guidance to contractors and site teams. * Attend site meetings and stakeholder meetings as required. * Ensure compliance with Building Regulations, CDM Regulations, Health & Safety legislation, HHSRS requirements, and asbestos management procedures. * Support complaint investigations and provide technical responses where necessary. * Maintain accurate records and update management systems. * Build positive relationships with residents, contractors, consultants, and colleagues. * Support the wider Planned Works team and assist with additional duties as required., * Assess Building Regulation applications, plans and technical submissions. * Undertake site inspections across a wide variety of building types. * Manage projects appropriate to your RBI registration level and competency. * Ensure compliance with Building Regulations, the Building Act and associated legislation. * Provide clear, practical and professional technical advice to stakeholders. * Support Building Safety Regulator requirements and statutory Building Control functions. * Act as a senior technical resource within the Building Control team. * Mentor and support Building Control Officers, trainees and apprentices. * Build strong working relationships with developers, architects, consultants and contractors. * Contribute to service improvement and modernisation initiatives. * Work collaboratively with Planning, Housing, Highways and Regeneration teams. * Maintain ongoing professional competence and RBI registration requirements., Higher-Risk Buildings (HRBs) + Modern Methods of Construction (MMC) + Emerging Building Safety legislation and guidance Working Arrangements The Council operates a flexible hybrid working model. The successful candidate will be expected to: * Spend approximately three days per week within the borough undertaking site inspections and attending the office as required. * Carry out plan checking, report writing and administrative duties remotely where appropriate.