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# Applications and Technology Support Analyst

- **Company:** Prima Group
- **Location:** Liverpool, UK
- **Salary:** £28,000.0
- **Contract:** Permanent contract
- **Skills:** Business Systems, Data Systems, Power BI, SQL Databases, Scripting
- **Published:** October 27, 2026
- **Apply:** https://www.reed.co.uk/jobs/applications-and-technology-support-analyst/57496980

## About the Role

* A Level standard or Equivalent
 * ICT Related Degree is desirable
 * Strong commitment to customer service excellence.
 * Demonstrates drive and resilience
 * Proactive approach to work.
 * Self-starting and self-motivated.
 * Performance Focused.
 * Focus on getting things done.
 * Team player
 * Flexible and adaptable

Skills & Competencies for the role:

 * Knowledge of process mapping methods.
 * Knowledge of how projects link together to ensure solutions benefit the company as a whole.
 * Communication and documentation skills
 * Demonstrable experience of implementing or using systems to improve performance, usability or customer experience.
 * Proven experience of business improvement processes,
 * A clear understanding of the role of ICT in service delivery.
 * Good understanding of best practice in customer services
 * Basic knowledge of SQL scripting and reporting
 * Familiarity with Helpdesk management would be beneficial
 * Experience of using housing management systems would be desirable
 * Able to identify and complete automation to manual tasks would be preferred
 * Knowledge of the social housing environment and its key operational aims would be beneficial.

## Description

As an Applications and Technology Support Analyst you will be assisting, and support in the development of key business systems and applications including the housing management and repairs systems, and other critical business systems. To support in maintaining the usability of key systems and applications for the business and analyse where automated processes could provide improved efficiencies. To assist in configuration of new solutions and to support the business through implementation, testing, troubleshooting, documentation and training. To support users in the use of key business systems and respond to queries and issues reported by colleagues and suppliers., * Assist the Systems and Innovation Manager with upgrades and new implementations of a technical nature.

 * Managing users and access privileges within keys systems following the Joiners, Movers and Leavers Processes.
 * Assist the innovation team in producing training documentation and delivering sessions for staff on key applications.
 * Triaging helpdesk tickets and helping with admin, alongside learning the systems and developing skills and knowledge to apply fixes where possible.
 * Assisting the Systems and Innovation Manger in Supplier escalations helping manage the responses and fixes within the agreed SLA's.
 * Use data through SQL and Power BI to provide solutions within the business systems, translating business requirements into data solutions that can be used to help drive business decisions.
 * Work collaboratively across the business to enhance systems through upgrades and improvements, gaining understanding of operational requirements and translating the technical options to help drive improvements to processing work.
 * Provide suitable documentation of key business systems when required.
 * Identify and rectify system faults or escalate through the relevant channels.
 * Evaluate and analyse usage and activity of business systems and ensure continual improvement.